BS
Brad-Lee Siebrits
1 reviews | Active since Aug 2018
26 Apr 2019, 09:44
Slow response/bad customer service/pathetic will never use them again
YOU PAY THEM OFF TWO WEEKS IN ADVANCE TO THE DEBIT ORDER DATE AFTER YOU SEND THEM PROOF OF PAYMENT AND THEY STILL DEBIT YOUR ACCOUNT
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Replies (2)
Wonga's replyOfficial
26 Apr 2019, 10:33Hi Brad-Lee,
We're sorry to hear that your payment has not been allocated to your account.
This is due to the incorrect reference that was used when you made an EFT payment.
We have escalated your proof of payment to our Finance team so payment can be allocated to your account, however, due to a system issue, we're unable to do so at this time.
One of our specialists, Unathi, will contact you soon with more information and assist you further.
Thank You
The Wonga Team
We're sorry to hear that your payment has not been allocated to your account.
This is due to the incorrect reference that was used when you made an EFT payment.
We have escalated your proof of payment to our Finance team so payment can be allocated to your account, however, due to a system issue, we're unable to do so at this time.
One of our specialists, Unathi, will contact you soon with more information and assist you further.
Thank You
The Wonga Team
Wonga's reply26 Apr 2019, 10:33
Official
Hi Brad-Lee,
We're sorry to hear that your payment has not been allocated to your account.
This is due to the incorrect reference that was used when you made an EFT payment.
We have escalated your proof of payment to our Finance team so payment can be allocated to your account, however, due to a system issue, we're unable to do so at this time.
One of our specialists, Unathi, will contact you soon with more information and assist you further.
Thank You
The Wonga Team
We're sorry to hear that your payment has not been allocated to your account.
This is due to the incorrect reference that was used when you made an EFT payment.
We have escalated your proof of payment to our Finance team so payment can be allocated to your account, however, due to a system issue, we're unable to do so at this time.
One of our specialists, Unathi, will contact you soon with more information and assist you further.
Thank You
The Wonga Team
Wonga's replyOfficial
26 Apr 2019, 12:40We've contacted you on three occasions today, however, we were unable to get hold of you.
Kindly provide us with a preferred call back time and alternative contact number.
Kindly provide us with a preferred call back time and alternative contact number.
Wonga's reply26 Apr 2019, 12:40
Official
We've contacted you on three occasions today, however, we were unable to get hold of you.
Kindly provide us with a preferred call back time and alternative contact number.
Kindly provide us with a preferred call back time and alternative contact number.