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Romela

1 reviews | Active since May 2022

12 Mar 2025, 05:36

Slow process

I had app**** for a wonga last a week ago, waited since Friday to receive a debi check mandate and there was no mandate, then I recieved a requested from the bank to approve the debi check for wonga, I did approve and waiting since Monday for funds to be deposited into my bank account

I have emailed as well, to query and the whole process with wonga is slow, I urgently needed this cash as well but had to wait nearly two weeks now

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Replies (4)
Wonga
Wonga's reply12 Mar 2025, 08:06
Official
 Hi Romela

Thank you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your full registered Name and Surname so we can assist further. 

Thanks,
The Wonga Team 
Wonga
Wonga's reply12 Mar 2025, 13:02
Official
Thank-you Romela 

We had some Maintenace done on mandates and some applications were affected. 
Unfortunately, your loan application had to be cancelled

If you would still like to use our services, please reapply and upload your proof income. 
Notify us once you have completed your application and we will expedite the process for you. 

Thanks,
The Wonga Team
Wonga
Wonga's reply12 Mar 2025, 13:10
Official
Hi Romela 

Your loan application had to be cancelled, and no debit orders will collect from your bank account.

Thanks,
The Wonga Team
Wonga
Wonga's reply12 Mar 2025, 13:55
Official

 We appreciate the positive feedback. 
 
 Please go to my profile and reviews to rate if you would recommend us to your friends and Family.   
                                                                                                                                   
 We love hearing from you, so keep in touch and continue to rate the level of service you receive from us regularly.
  
 Thanks
 The Wonga Team.