NV
Nadine V
1 reviews | Active since Sept 2020
06 Nov 2020, 06:40
Shocking Service
I emailed for my paid up letter i have not received a single reply. My debt counselor also as requested my letter.
Wonga is just outright ignoring all requests.
Absolutely disgraceful.
Helpful (0)
Replies (9)0
Replies (9)
Wonga's replyOfficial
06 Nov 2020, 08:56Hi Nadine,
We humbly apologize for any inconvenience caused.
Wonga abides by the rules and regulations set out by the NCA
and cannot be in contact with you in any way.
Wonga deals with your debt counselor directly who then needs to
feed back to you as you are currently under debt review.
Please send us an inbox to access your account and we will
escalate your details to our debt review department that will
be in contact with your debt counselor.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Wonga abides by the rules and regulations set out by the NCA
and cannot be in contact with you in any way.
Wonga deals with your debt counselor directly who then needs to
feed back to you as you are currently under debt review.
Please send us an inbox to access your account and we will
escalate your details to our debt review department that will
be in contact with your debt counselor.
Thank you for your patience.
The Wonga Team.
Wonga's reply06 Nov 2020, 08:56
Official
Hi Nadine,
We humbly apologize for any inconvenience caused.
Wonga abides by the rules and regulations set out by the NCA
and cannot be in contact with you in any way.
Wonga deals with your debt counselor directly who then needs to
feed back to you as you are currently under debt review.
Please send us an inbox to access your account and we will
escalate your details to our debt review department that will
be in contact with your debt counselor.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Wonga abides by the rules and regulations set out by the NCA
and cannot be in contact with you in any way.
Wonga deals with your debt counselor directly who then needs to
feed back to you as you are currently under debt review.
Please send us an inbox to access your account and we will
escalate your details to our debt review department that will
be in contact with your debt counselor.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
09 Nov 2020, 09:25Hi Nadine,
Please provide us with your ID number to access your account
and escalate your details to our Debt Review Team?
Kind Regards
The Wonga Team.
Please provide us with your ID number to access your account
and escalate your details to our Debt Review Team?
Kind Regards
The Wonga Team.
Wonga's reply09 Nov 2020, 09:25
Official
Hi Nadine,
Please provide us with your ID number to access your account
and escalate your details to our Debt Review Team?
Kind Regards
The Wonga Team.
Please provide us with your ID number to access your account
and escalate your details to our Debt Review Team?
Kind Regards
The Wonga Team.
NV
Nadine V's updateReviewer Update
11 Nov 2020, 12:50Good day,
Still not a word from Wonga. This is a joke.
You are delaying me being able to clear my name.
I need the paid up letter by EOB.
Regards
Still not a word from Wonga. This is a joke.
You are delaying me being able to clear my name.
I need the paid up letter by EOB.
Regards
NV
Nadine V's update11 Nov 2020, 12:50
Reviewer Update
Good day,
Still not a word from Wonga. This is a joke.
You are delaying me being able to clear my name.
I need the paid up letter by EOB.
Regards
Still not a word from Wonga. This is a joke.
You are delaying me being able to clear my name.
I need the paid up letter by EOB.
Regards
Wonga's replyOfficial
11 Nov 2020, 14:34Hi Nadine,
We apologize for the delay in responses as we were waiting on a response
from our Debt Review department.
We have emailed you a formal response via our email platform and
will update your details and email you a paid up letter once
we receive your proof of payment.
Thank you for your patience.
The Wonga Team.
We apologize for the delay in responses as we were waiting on a response
from our Debt Review department.
We have emailed you a formal response via our email platform and
will update your details and email you a paid up letter once
we receive your proof of payment.
Thank you for your patience.
The Wonga Team.
Wonga's reply11 Nov 2020, 14:34
Official
Hi Nadine,
We apologize for the delay in responses as we were waiting on a response
from our Debt Review department.
We have emailed you a formal response via our email platform and
will update your details and email you a paid up letter once
we receive your proof of payment.
Thank you for your patience.
The Wonga Team.
We apologize for the delay in responses as we were waiting on a response
from our Debt Review department.
We have emailed you a formal response via our email platform and
will update your details and email you a paid up letter once
we receive your proof of payment.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
24 Nov 2020, 09:05Hi Nadine,
Thank you for your patience.
Our debt review department will email you a certificate of balance
that has your amount outstanding and the bank details and what you
need to use as reference when paying the settlement amount.
Thank you kindly
The Wonga Team.
Thank you for your patience.
Our debt review department will email you a certificate of balance
that has your amount outstanding and the bank details and what you
need to use as reference when paying the settlement amount.
Thank you kindly
The Wonga Team.
Wonga's reply24 Nov 2020, 09:05
Official
Hi Nadine,
Thank you for your patience.
Our debt review department will email you a certificate of balance
that has your amount outstanding and the bank details and what you
need to use as reference when paying the settlement amount.
Thank you kindly
The Wonga Team.
Thank you for your patience.
Our debt review department will email you a certificate of balance
that has your amount outstanding and the bank details and what you
need to use as reference when paying the settlement amount.
Thank you kindly
The Wonga Team.
NV
Nadine V's updateReviewer Update
24 Nov 2020, 09:54Thank you very much.
When can I expect the email, I would really like to settle this account.
Kind Regards
Nadine
When can I expect the email, I would really like to settle this account.
Kind Regards
Nadine
NV
Nadine V's update24 Nov 2020, 09:54
Reviewer Update
Thank you very much.
When can I expect the email, I would really like to settle this account.
Kind Regards
Nadine
When can I expect the email, I would really like to settle this account.
Kind Regards
Nadine
NV
Nadine V's updateReviewer Update
24 Nov 2020, 14:17Hi there,
Payment was made and proof of payment has been sent.
Thank you so much
Payment was made and proof of payment has been sent.
Thank you so much
NV
Nadine V's update24 Nov 2020, 14:17
Reviewer Update
Hi there,
Payment was made and proof of payment has been sent.
Thank you so much
Payment was made and proof of payment has been sent.
Thank you so much
NV
Nadine V's updateReviewer Update
25 Nov 2020, 10:14Good Morning,
Is there any feedback regarding the payment?
Thank you
Is there any feedback regarding the payment?
Thank you
NV
Nadine V's update25 Nov 2020, 10:14
Reviewer Update
Good Morning,
Is there any feedback regarding the payment?
Thank you
Is there any feedback regarding the payment?
Thank you
NV
Nadine V's updateReviewer Update
30 Nov 2020, 09:54I am really fed up with the service I'm receiving. I have settled the account in full yet no one is getting back to me at all.
This is absolutely ridiculous
This is absolutely ridiculous
NV
Nadine V's update30 Nov 2020, 09:54
Reviewer Update
I am really fed up with the service I'm receiving. I have settled the account in full yet no one is getting back to me at all.
This is absolutely ridiculous
This is absolutely ridiculous