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Nikita S

1 reviews | Active since Jul 2016

29 Aug 2017, 09:59

Shelley Fourie - Top Manager, Top Service

After taking a loan out for the first time with Wonga.com, I called a Consultant called Zandile, who gave me the incorrect information telephonically & in writing, advising that I can pay my loan off in installments, which is NOT the case.

It was through Ms Shelley Fourie that she was able to resolve the issue caused by the company Consultant and who followed-up consistently throughout the entire process to ensure that I was placed at ease and assured that they would be able to accept my next payment date.

Mangers these days tend to be very slack, but Wonga.com, you have a gem with Shelley and she was a pleasant blessing to have to deal with. Thank you Shelley! Only because of you, I will be using Wonga.com again, should I need to.

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Replies (1)
Wonga
Wonga's reply04 Sept 2017, 15:29
Official

Hi Nikita

Thank you so much for the amazing compliment! Shelley is certainly amazing. We are thrilled that she was able to assist you. Thank you so much for your effort of returning to the site to compliment her. Its exactly why we come to work - to make our customers happy.

Have a happy day

The Wonga Team