Hellopeter
Share Your Experience
TM
Thabelo M

1 reviews | Active since Jul 2021

27 Jul 2021, 11:55

Settlement my account

I had a loan with Wonga that was handed to Norman Bisson and when i call them to pay off the account they tell me they don't have my account anymore and all i want to do is settle my account but it seems like no one want s to help me pay my account because I am being send from pillar to post from Wonga to Norman Bisson to HTM, all I just want is to pay my account and close the account,

0
Replies (6)
Wonga
Wonga's reply27 Jul 2021, 17:02
Official
Hi Thabelo,

We humbly apologize for any inconvenience caused.

We have reviewed what transpired on your account and can confirm it has been 

ceded to Norman Bissett and Associates and is no longer being managed by Wonga.

Please liaise directly with them and they will action your request accordingly.

Thank you for your patience.

The Wonga Team.

Best regards,

TM
Thabelo M's update28 Jul 2021, 09:09
Reviewer Update
Good day,

I called Norman Bissett and Associates and they advised me that my account is no longer with them since the 26th so please check thoroughly because they sent me to NTM and they also said they don't have my account,

All i want is pay off the account and get it out of my way and i am struggling to pay it , Please just get me the right person to pay this account and get it out of my way
Wonga
Wonga's reply28 Jul 2021, 09:29
Official
Hi Thabelo, 

We can assure you that your account has been ceded to  Norman Bisset & Associates.

We have escalated your account to our internal Collections team to investigate 

why  Norman Bisset & Associates are referring you back to Wonga.

They will arrange a call back from  Norman Bisset & Associates to action your request 

and email you a settlement letter.

Thank you for your patience.

The Wonga Team.

Best regards,

TM
Thabelo M's update28 Jul 2021, 09:50
Reviewer Update
I am on the line now with Norman Bisset and they telling me they cant help me now as the account is ceded to another outsourcing company, so again i am being sent from pillar to post just to settle my account

TM
Thabelo M's update28 Jul 2021, 09:55
Reviewer Update
Norman Bisset is telling me that my account has been handed to HTM attorneys but when i call HTM attorneys they say they don't have my account.
Wonga
Wonga's reply28 Jul 2021, 10:05
Official
Hi Thabelo, 

Once again we apologize for any inconvenience caused.

As mentioned in our previous response we have escalated your details to 

our internal collections team and we will arrange that Norman Bisset actions 

your request and issue you with your settlement letter.

Please do not contact any other debt collection agency as we have arranged 

that Norman Bisset and Associates actions your request.

Thank you for your patience.

The Wonga Team.

Best regards,