TL
Thabo L
1 reviews | Active since Sept 2011
21 Jun 2019, 03:34
Settlement letter refusal
I want to settle my Wonga account but they give me a runaround when I’m asking them for settlement letter. This is in contravention with law and I have been calling but without anyone being able to assist me.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
24 Jun 2019, 07:57Hi Thabo,
We're sorry to hear that you have not been assisted when you requested a settlement letter to pay your account.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this.
Thank You
The Wonga team
We're sorry to hear that you have not been assisted when you requested a settlement letter to pay your account.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this.
Thank You
The Wonga team
Best regards,
Wonga's reply24 Jun 2019, 07:57
Official
Hi Thabo,
We're sorry to hear that you have not been assisted when you requested a settlement letter to pay your account.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this.
Thank You
The Wonga team
We're sorry to hear that you have not been assisted when you requested a settlement letter to pay your account.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this.
Thank You
The Wonga team
Best regards,
Wonga's replyOfficial
24 Jun 2019, 09:27We contacted you thrice, howevever, we are directed to your voicemail.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Best regards,
Wonga's reply24 Jun 2019, 09:27
Official
We contacted you thrice, howevever, we are directed to your voicemail.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Best regards,
Wonga's replyOfficial
24 Jun 2019, 13:57Thank you for chatting to Victoria.
We're happy that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
We're happy that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
Best regards,
Wonga's reply24 Jun 2019, 13:57
Official
Thank you for chatting to Victoria.
We're happy that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
We're happy that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
Best regards,