MM
Mel M
1 reviews | Active since Jul 2019
15 Oct 2020, 17:48
Settlement Letter + Poor Service
No Matter how desperate you need cash, don't go to Wonga. They will tell you that you still owe even when you're done and not respond to your requests about a settlement letter or refund. I'm even lodging a complaint with NCR to speed up the process. Do the employees even know how to check if a person is done paying?? A **** I tell you. Never knew a company that work so closely with attorneys could be so *********
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Replies (2)0
Replies (2)
Wonga's replyOfficial
16 Oct 2020, 09:15Hi Mel,
We humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes
and will attend to your emails.
Please send us a private message with your ID number
to investigate what transpired on your account?
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes
and will attend to your emails.
Please send us a private message with your ID number
to investigate what transpired on your account?
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply16 Oct 2020, 09:15
Official
Hi Mel,
We humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes
and will attend to your emails.
Please send us a private message with your ID number
to investigate what transpired on your account?
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Our contact center is experiencing very high volumes
and will attend to your emails.
Please send us a private message with your ID number
to investigate what transpired on your account?
Thank you for your patience.
The Wonga Team.
Best regards,
MM
Mel M's updateReviewer Update
21 Oct 2020, 13:37***
MM
Mel M's update21 Oct 2020, 13:37
Reviewer Update
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