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TL
Tshep L

1 reviews | Active since Nov 2022

07 Nov 2022, 00:02

Settlement letter

Paid up my loan, asked for a paid up letter to no success. Its high time Wonga is reported to the FCA and NCR. They don't respond to emails, the don't answer calls, the don't respond to social media texts. If you want to ruin your life take out a loan with wonga.

0
Replies (6)
Wonga
Wonga's reply07 Nov 2022, 12:04
Official
Hi Tshep,

We sincerely apologize for the inconvenience caused.

We can confirm that your loan has been ceded to Norman Bisset and Associates (Nimble).

Wonga unfortunately cannot assist you in any way. 

You may contact them on *** or email on ***,

requesting a paid up letter should a paid up letter be due to you. 

Thank you for your patience.

The Wonga Team. 
TL
Tshep L's update07 Nov 2022, 13:06
Reviewer Update
Wow how do you respond so quickly on hellopeter? Now listen to me and listen to me very carefully, please don't worry yourself about Norman Bisset and Associates (Nimble), unlike you guys they sent me a settlement letter and updated the credit bureau so my account is up to date on trans union. Now wonga still appears on my credit profile because you have not updated transunion. Everyone is complaining about your service. I have emailed you countless times the settlement letter from Norman Bisset and Associates (Nimble) showing I have paid the account in full.
Wonga
Wonga's reply07 Nov 2022, 16:55
Official
Hi Tshepo, 

Thank you for your response.

Please send us a copy of your paid up letter from Nimble and your most

recent credit report to *** and we'll escalate your account

as a matter of urgency.

Thank you for your patience.

The Wonga Team. 
TL
Tshep L's update07 Nov 2022, 16:58
Reviewer Update
I've been sending you that paid up letter for the past 2 months. Please provide me with a manager's direct email address don't tell me about *** or *** those email addresses don't work. I need this resolved ASAP.
TL
Tshep L's update08 Nov 2022, 10:57
Reviewer Update
Wonga I have sent you paid up letter from Nimble and your my recent credit report to *** How long do I have to wait now until I have my life back. You have taken away my financial freedom and affected my entire family.
Wonga
Wonga's reply08 Nov 2022, 15:07
Official
Hi Tshep, 

Thank you for your response.

As per our telephonic conversation, 

your credit report has been updated to Closed with a zero balance.

Thank you for your time and patience.

We hope to be of service to you in the future.

King regards, 

The Wonga Team.