EM
Ernie M
1 reviews | Active since Feb 2015
19 Feb 2015, 15:22
Settlement Letter
I requested a settlement letter on 17-02-2015 and got a email response to phone them. Problem is I am hard of hearing and cant make voice calls and it was stated in the email in red lettering. I rep**** to the email response on the same day stating that I cant make voice calls but no settlement letter. I have supp**** all relevant information in the emails and even attached a copy of my ID. Either they cant read or don't care. It is not acceptable.
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Wonga's replyOfficial
13 Jun 2016, 14:25Hi Ernie
We are so sorry that we didnt get it right! This we take full accountability for. We are glad we were able to resolve the situation in the end, but apologize that it took this to get us there.
Thank you
The Wonga Team
Best regards,
Wonga's reply13 Jun 2016, 14:25
Official
Hi Ernie
We are so sorry that we didnt get it right! This we take full accountability for. We are glad we were able to resolve the situation in the end, but apologize that it took this to get us there.
Thank you
The Wonga Team
Best regards,