1 reviews | Active since Jan 2016
settlement letter
i have called [URL Removed] twice this week asking for a settlement letter on the first occasion the guy simply told me he can not issue a letter as systems have been upgraded and he cannot access old accounts my second attempt was with Lynn who seemed very willing to help she spoke to her manager and advised me that she will be sending me the settlement letter within the next 15mins yet still i await an email.Why do i have to wait so long to receive a letter when they give us such a hard time when it comes to our accounts not being up to date. now my consolidation application process is on hold due to companies like this that refuse to assist me clean my name. When all i want is a letter
Hi Lana
We sorry that you had to ask more than once! That isnt the Wonga way. I have asked Sonja to contact you now to ensure that you get the document you need, if you havent already.
Thank you so much for your customer regardless and we promise to do better next time.
The Wonga Team
Hi Lana
We sorry that you had to ask more than once! That isnt the Wonga way. I have asked Sonja to contact you now to ensure that you get the document you need, if you havent already.
Thank you so much for your customer regardless and we promise to do better next time.
The Wonga Team