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Raymond H

1 reviews | Active since Nov 2022

07 Mar 2025, 10:20

Settled yet unsettled dispute

Hi so I've never had this issue befor. To start ive have had no issues before

Im just abit confused becuase i used capitec pay on the first of march it still hasn't reflected on my dashboard

And this morning I was debited the same amount

Not complaining about the debit but I should have settled my payment by now and over the amount

And the only reason I'm giving 3 starts and not 4 is becuase your customer service is tedious and not very helpful and abit frustrating

0
Replies (4)
Wonga
Wonga's reply07 Mar 2025, 10:40
Official
Hi Raymond, 
 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please bear with us while we investigate what happened to your payment and we will provide feedback shortly

Thanks,
The Wonga Team

Best regards,

Wonga
Wonga's reply07 Mar 2025, 10:51
Official
We have submitted a refund of R499.27 to the bank for processing.

Please allow approximately 48 working hours for this process to be completed and the funds to reflect on your side.

Thank you for your patience and we hope to be of service again soon.

Thanks,
The Wonga Team

Best regards,

RH
Raymond H's update07 Mar 2025, 11:13
Reviewer Update
You guys are the best! 5 STARS
Wonga
Wonga's reply07 Mar 2025, 11:23
Official

We appreciate the positive feedback. and are thrilled that you are happy with our service. 
 
 Please go to my profile and reviews to rate if you would recommend us to your friends and Family.   
                                                                                                                                   
 We love hearing from you, so keep in touch and continue to rate the level of service you receive from us regularly.
  
 Thanks
 The Wonga Team. 

Best regards,