AO
Angeline O

1 reviews | Active since Dec 2019

05 Dec 2019, 04:42

Settled loan but still getting calls that its not settled!!?!?!?!

Hi so I've notice some similarities between my situation and what I've read. I've never had any problems with wonga until now- I've paid my my loan fuller that I made last month at the end of November debit order. So I've recieved numerous calls and when I could finally call back to ones who are not private they said about the Blake accosiates and stuff and I haven't paid my account, I was shocked I sent them an email to proof the money is out of my acc so according to I have made it, it still apparently doesn't show I've made the payment. I wanted to make a payday loan but I can't due to it doesn't reflect that I paid it, so now I have people calling me and I have settled. I've called to ask what's going on bit the lady claimed she would get back to me and she didn't and I've sent emails to wonga and blake. But no response just an automated email response. I've been trying since Tuesday, is there any possibility that anyone can advise me on what to do. Or assist me please ?!?!

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Replies (8)
AO
Angeline O's update05 Dec 2019, 11:12
Reviewer Update
Can someone please advise , a number or email that I can get someone to assist me ? I've sent a message 7hours ago and still no contact.
Wonga
Wonga's reply05 Dec 2019, 11:15
Official
Hi Angeline,

We're sorry to hear about your experience. This is certainly not the Wonga-way.

Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.

Thank You
The Wonga Team
Wonga
Wonga's reply05 Dec 2019, 11:32
Official
Thank you. 

We will contact you immediately.
AO
Angeline O's update05 Dec 2019, 11:37
Reviewer Update
Thank you.
Wonga
Wonga's reply05 Dec 2019, 12:03
Official
We have contacted you now, however, we're unable to get hold of you.

Your complaint resolution is important to us.

Please provide us with a preferred call back time so we can contact you.
Wonga
Wonga's reply05 Dec 2019, 12:24
Official
Thank you for chatting to Sonja today.

We're thrilled that we could assist you today.

Your account should be fully updated within 24 hours.

Once this has been actioned, you're welcome to submit a new application.

Please bear in mind that each application is assessed on its own merit.
AO
Angeline O's update05 Dec 2019, 12:33
Reviewer Update
Thank you so much very pleased by your help!!!!!!!
Wonga
Wonga's reply05 Dec 2019, 12:41
Official
You're welcome.

We hope you have a great day further.