1 reviews | Active since Aug 2016
Settled credit not removed from credit bureau
<p>I have been using wonga service time and time again. My problem is that I have money that was settled in May(R2930) and August(R2373) that is still showing as not paid on the credit bureau. It is affecting me in a very bad. I would appreciate it if I could be assisted. Wonga keeps telling me about settlement letters, I am not looking for that but for them to remove my name.</p>
Good Morning Azael
We are sorry that you were dissatisfied with our service, but are grateful that you were able to discuss the matter with Carl this morning.
As dicussed - unforunately we have alerted the necessary parties to update your profile. At this stage the matter is out of our hands, however we do endevour to chase them up on your behalf.
If you have any further queries, please direct them to Carl. We are here to help.
Thank you
The Wonga Team
Good Morning Azael
We are sorry that you were dissatisfied with our service, but are grateful that you were able to discuss the matter with Carl this morning.
As dicussed - unforunately we have alerted the necessary parties to update your profile. At this stage the matter is out of our hands, however we do endevour to chase them up on your behalf.
If you have any further queries, please direct them to Carl. We are here to help.
Thank you
The Wonga Team
Thank you Carl for the quick response.
Thank you Carl for the quick response.
Hi Carl,
Could you please ask experian to update their information as well. I see transunion has done so but experian has not updated. They say they are waiting for instruction from wonga to update.
Hi Carl,
Could you please ask experian to update their information as well. I see transunion has done so but experian has not updated. They say they are waiting for instruction from wonga to update.