SN
Sello N
1 reviews | Active since Dec 2018
20 Aug 2020, 02:06
Settled accounts not updated
I'm actually disappointed and flabbergasted by Wonga, I have sent them an email on the 11th of this month and to date they haven't rep**** to my email. It's over 5 months now that we have this pandemic and we are now on alert level 2 of lockdown. They must get more people to work and respond to our emails. Making excuses using this pandemic is nonsense, we all know that it's highly contagious and all but work still needs to be done. I have settled both my accounts last month on the 27th. They have sent me paid up letters as I requested yet they have not updated my account on their website and also updating the ITC has not been done yet.. This is ridiculous.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
20 Aug 2020, 09:39Hi Sello
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number
and we will investigate what transpired on your account and why your case
was never resolved
Thank you for your patience.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number
and we will investigate what transpired on your account and why your case
was never resolved
Thank you for your patience.
Kind Regards
The Wonga Team.
Wonga's reply20 Aug 2020, 09:39
Official
Hi Sello
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number
and we will investigate what transpired on your account and why your case
was never resolved
Thank you for your patience.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number
and we will investigate what transpired on your account and why your case
was never resolved
Thank you for your patience.
Kind Regards
The Wonga Team.
SN
Sello N's updateReviewer Update
20 Aug 2020, 12:01This wasn't helpful at all, I'm still awaiting a manager to call me. Believe me when I say, I won't let this slide just like that. I'm really irritated right now.
SN
Sello N's update20 Aug 2020, 12:01
Reviewer Update
This wasn't helpful at all, I'm still awaiting a manager to call me. Believe me when I say, I won't let this slide just like that. I'm really irritated right now.
Wonga's replyOfficial
20 Aug 2020, 14:42Hi Sello
Thank you for taking our call earlier and that we could resolve your query.
Thank you again for your patience and we hope that we will be able to assist you in the future.
Kind Regards
The Wonga Team
Thank you for taking our call earlier and that we could resolve your query.
Thank you again for your patience and we hope that we will be able to assist you in the future.
Kind Regards
The Wonga Team
Wonga's reply20 Aug 2020, 14:42
Official
Hi Sello
Thank you for taking our call earlier and that we could resolve your query.
Thank you again for your patience and we hope that we will be able to assist you in the future.
Kind Regards
The Wonga Team
Thank you for taking our call earlier and that we could resolve your query.
Thank you again for your patience and we hope that we will be able to assist you in the future.
Kind Regards
The Wonga Team
SN
Sello N's updateReviewer Update
20 Aug 2020, 16:40Resolved. The manager was very helpful, she was very calm and very professional. I hope there's corrective action that will be implemented to prevent such from happening in the future.
Thank you once again
Sello
Thank you once again
Sello
SN
Sello N's update20 Aug 2020, 16:40
Reviewer Update
Resolved. The manager was very helpful, she was very calm and very professional. I hope there's corrective action that will be implemented to prevent such from happening in the future.
Thank you once again
Sello
Thank you once again
Sello