PK
Paula K
1 reviews | Active since Nov 2017
13 Apr 2023, 15:54
**** service! Time to take action!
YOU STILL HAVEN'T CANCELLED THE DEBICHECK AND YOU HAVE SAID ON MAIL AND HELLO PETER THAT YOU WILL. IF IT IS NOT DONE BY END OF BUSINESS DAY 14TH APRIL I WILL REPORT YOU TO THE OMBUDSMAN, NCR, AND CONSULT WITH AN ATTORNEY FOR IMMEDIATE CLOSING OF MY ACCOUNTS!!!!! GET YOUR **** TOGETHER WONGA!!!!!!!!!!
Helpful (0)
Replies (10)0
Replies (10)
Wonga's replyOfficial
13 Apr 2023, 16:05Hi Paula,
We sincerely apologize for the inconvenience caused.
We have tried contacting you to assist with your query as soon as possible
but unfortunately we were unable to get hold of you.
Could you kindly provide us with the best possible time and contact number
in order to assist you tomorrow morning.
In the interim, please provide us with your full names registered on your Wonga account
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have tried contacting you to assist with your query as soon as possible
but unfortunately we were unable to get hold of you.
Could you kindly provide us with the best possible time and contact number
in order to assist you tomorrow morning.
In the interim, please provide us with your full names registered on your Wonga account
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Wonga's reply13 Apr 2023, 16:05
Official
Hi Paula,
We sincerely apologize for the inconvenience caused.
We have tried contacting you to assist with your query as soon as possible
but unfortunately we were unable to get hold of you.
Could you kindly provide us with the best possible time and contact number
in order to assist you tomorrow morning.
In the interim, please provide us with your full names registered on your Wonga account
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have tried contacting you to assist with your query as soon as possible
but unfortunately we were unable to get hold of you.
Could you kindly provide us with the best possible time and contact number
in order to assist you tomorrow morning.
In the interim, please provide us with your full names registered on your Wonga account
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
PK
Paula K's updateReviewer Update
13 Apr 2023, 22:16Why do I have to do this every single week? Why can you not just do as you say. I will email all my stuff again and make sure your department reads and responds. I promise you guys I will take this matter further I am fed up!!!!! ITS A PROMISE NOT A THREAT!!!!!
PK
Paula K's update13 Apr 2023, 22:16
Reviewer Update
Why do I have to do this every single week? Why can you not just do as you say. I will email all my stuff again and make sure your department reads and responds. I promise you guys I will take this matter further I am fed up!!!!! ITS A PROMISE NOT A THREAT!!!!!
PK
Paula K's updateReviewer Update
13 Apr 2023, 22:30I emailed your customer care department. If this BS is not sorted by end of BUSINESS DAY TODAY, this is going very very high and I swear I will go PUBLIC, DON'T F WITH ME!!!!!!
PK
Paula K's update13 Apr 2023, 22:30
Reviewer Update
I emailed your customer care department. If this BS is not sorted by end of BUSINESS DAY TODAY, this is going very very high and I swear I will go PUBLIC, DON'T F WITH ME!!!!!!
Wonga's replyOfficial
14 Apr 2023, 14:29Hi Pauline.
We humbly apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your previous Wonga loan has been paid in full.
Due to the Debi check mandate being a banking feature, you will need to confirm if the details can be removed
from your banking app.
We can assure you that all pending debit orders has been canceled and your Wonga account has been updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your previous Wonga loan has been paid in full.
Due to the Debi check mandate being a banking feature, you will need to confirm if the details can be removed
from your banking app.
We can assure you that all pending debit orders has been canceled and your Wonga account has been updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply14 Apr 2023, 14:29
Official
Hi Pauline.
We humbly apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your previous Wonga loan has been paid in full.
Due to the Debi check mandate being a banking feature, you will need to confirm if the details can be removed
from your banking app.
We can assure you that all pending debit orders has been canceled and your Wonga account has been updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that your previous Wonga loan has been paid in full.
Due to the Debi check mandate being a banking feature, you will need to confirm if the details can be removed
from your banking app.
We can assure you that all pending debit orders has been canceled and your Wonga account has been updated.
Thank you for your patience.
The Wonga Team.
PK
Paula K's updateReviewer Update
14 Apr 2023, 14:54Ofcourse I want it to be removed. Why else would I ask for it to be removed. Why even ask me the question. Let your team please get back to me on email with what you stated here as I would like to attached it to my case. If you would like a case number I will gladly send it on Email! Cancel the debicheck and remove my stuff please.
PK
Paula K's update14 Apr 2023, 14:54
Reviewer Update
Ofcourse I want it to be removed. Why else would I ask for it to be removed. Why even ask me the question. Let your team please get back to me on email with what you stated here as I would like to attached it to my case. If you would like a case number I will gladly send it on Email! Cancel the debicheck and remove my stuff please.
Wonga's replyOfficial
14 Apr 2023, 15:48Hi Paula,
Thank you for your response.
Due to the Debi check mandate being a banking feature you will have to take it up with your bank.
Wonga unfortunately cannot remove any details from your banking App due to the strict security measures your
bank has in place.
Kind Regards,
The Wonga Team.
Thank you for your response.
Due to the Debi check mandate being a banking feature you will have to take it up with your bank.
Wonga unfortunately cannot remove any details from your banking App due to the strict security measures your
bank has in place.
Kind Regards,
The Wonga Team.
Wonga's reply14 Apr 2023, 15:48
Official
Hi Paula,
Thank you for your response.
Due to the Debi check mandate being a banking feature you will have to take it up with your bank.
Wonga unfortunately cannot remove any details from your banking App due to the strict security measures your
bank has in place.
Kind Regards,
The Wonga Team.
Thank you for your response.
Due to the Debi check mandate being a banking feature you will have to take it up with your bank.
Wonga unfortunately cannot remove any details from your banking App due to the strict security measures your
bank has in place.
Kind Regards,
The Wonga Team.
PK
Paula K's updateReviewer Update
14 Apr 2023, 21:15Please don't talk b/s. My bank says that they don't do it you do it and I am not a Idiot I have other accounts on Debicheck and they have been removed by the company NOT THE BANK. DON'T TALK ****. I AM GOING LEGAL NOW!!!!!!!!!! THIS IS ENOUGH!!!!!!
PK
Paula K's update14 Apr 2023, 21:15
Reviewer Update
Please don't talk b/s. My bank says that they don't do it you do it and I am not a Idiot I have other accounts on Debicheck and they have been removed by the company NOT THE BANK. DON'T TALK ****. I AM GOING LEGAL NOW!!!!!!!!!! THIS IS ENOUGH!!!!!!
Wonga's replyOfficial
17 Apr 2023, 08:52Hi Paula,
We're so sorry that we could not be of service to you and can confirm that a Debi check mandate is a banking feature
and needs to be removed by your bank as Wonga does not have the authority to log on to your
personal banking app and remove the details.
Please feel free and visit your nearest branch and they will gladly remove the details as you are requesting.
Kind Regards,
The Wonga Team.
We're so sorry that we could not be of service to you and can confirm that a Debi check mandate is a banking feature
and needs to be removed by your bank as Wonga does not have the authority to log on to your
personal banking app and remove the details.
Please feel free and visit your nearest branch and they will gladly remove the details as you are requesting.
Kind Regards,
The Wonga Team.
Wonga's reply17 Apr 2023, 08:52
Official
Hi Paula,
We're so sorry that we could not be of service to you and can confirm that a Debi check mandate is a banking feature
and needs to be removed by your bank as Wonga does not have the authority to log on to your
personal banking app and remove the details.
Please feel free and visit your nearest branch and they will gladly remove the details as you are requesting.
Kind Regards,
The Wonga Team.
We're so sorry that we could not be of service to you and can confirm that a Debi check mandate is a banking feature
and needs to be removed by your bank as Wonga does not have the authority to log on to your
personal banking app and remove the details.
Please feel free and visit your nearest branch and they will gladly remove the details as you are requesting.
Kind Regards,
The Wonga Team.
PK
Paula K's updateReviewer Update
17 Apr 2023, 09:52Wonga. I WENT TO MY BANK AND THEY INFORMED ME THAT WONGA HAS TO REMOVE IT!!!! NOW I LOGGED A OMBUDSMAN CASE THIS MORNING AND OPENED A SAPS CASE. SO LETS TAKE THIS FURTHER THEN!!!!!!!!!!!!!
PK
Paula K's update17 Apr 2023, 09:52
Reviewer Update
Wonga. I WENT TO MY BANK AND THEY INFORMED ME THAT WONGA HAS TO REMOVE IT!!!! NOW I LOGGED A OMBUDSMAN CASE THIS MORNING AND OPENED A SAPS CASE. SO LETS TAKE THIS FURTHER THEN!!!!!!!!!!!!!
Wonga's replyOfficial
17 Apr 2023, 12:04Hi Paula,
Thank you for your response.
We can confirm that we will further liaise with the Ombudsman
once we receive the complaint.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that we will further liaise with the Ombudsman
once we receive the complaint.
Kind regards,
The Wonga Team.
Wonga's reply17 Apr 2023, 12:04
Official
Hi Paula,
Thank you for your response.
We can confirm that we will further liaise with the Ombudsman
once we receive the complaint.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that we will further liaise with the Ombudsman
once we receive the complaint.
Kind regards,
The Wonga Team.