1 reviews | Active since Feb 2021
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I app**** for a loan at Wonga on a Sunday. I then realized that they don't pay out on a Sunday and sent three emails to cancel my application. The following day they still paid the money into my account. They sent me an email with a loan agreement which I rep**** stating that I do not accept the loan agreement. I paid the money back into their account sending proof of payment to wonga collections. Still, my account showed I owed money. I called their customer service helpline explaining my situation and the lady said they would clear the amount from my account. A few days later they still debited the amount I app**** for plus interest after I sent 4 emails and called their customer care line to cancel the application. Their communication is terrible and they seem to force loans on people.
We humbly apologize for any inconvenience caused.
We can confirm that our finance team is aware of the payments
that was not allocated and can assure you they are working around the
clock to have it resolved. Once your manual payment is allocated
will we refund the full amount back into your bank account.
We are so sorry for the delay and can assure you that your query
will be resolved as soon as our finance team feeds back to us.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our finance team is aware of the payments
that was not allocated and can assure you they are working around the
clock to have it resolved. Once your manual payment is allocated
will we refund the full amount back into your bank account.
We are so sorry for the delay and can assure you that your query
will be resolved as soon as our finance team feeds back to us.
Thank you for your patience.
The Wonga Team.
Thank you for your patience.
Your payment has been allocated to your Wonga account and we
have refunded the funds back into your personal bank account.
An update request has been sent to all credit bureaus to have your ITC profile updated.
Thank you.
The Wonga Team.
Thank you for your patience.
Your payment has been allocated to your Wonga account and we
have refunded the funds back into your personal bank account.
An update request has been sent to all credit bureaus to have your ITC profile updated.
Thank you.
The Wonga Team.
