CA
CHRISTELL A
1 reviews | Active since Jan 2018
27 Jun 2018, 10:35
Same problem again
Can someone please call me urgently Once again I have exactly the same problem as last month!!!!!! Im giving up!!!!!!!
Helpful (0)
Replies (23)0
Replies (23)
Wonga's replyOfficial
27 Jun 2018, 10:43Hi Christell,
We're sorry to hear that you're experiencing the same problem as last month.
Sonja from our Customer Resolutions department will contact you urgently so we can resolve your issue.
Thank You
Wonga Team
Best regards,
Wonga's reply27 Jun 2018, 10:43
Official
Hi Christell,
We're sorry to hear that you're experiencing the same problem as last month.
Sonja from our Customer Resolutions department will contact you urgently so we can resolve your issue.
Thank You
Wonga Team
Best regards,
CA
CHRISTELL A's updateReviewer Update
27 Jun 2018, 11:29I have sent the proof
CA
CHRISTELL A's update27 Jun 2018, 11:29
Reviewer Update
I have sent the proof
Wonga's replyOfficial
27 Jun 2018, 12:14Please provide us with the email address you sent the proof of payment from as we cannot find it on our system. Make sure that you send the proof to: ***.
Best regards,
Wonga's reply27 Jun 2018, 12:14
Official
Please provide us with the email address you sent the proof of payment from as we cannot find it on our system. Make sure that you send the proof to: ***.
Best regards,
CA
CHRISTELL A's updateReviewer Update
27 Jun 2018, 12:26I have sent it from ***
I have sent it to ***
Attention: SONJA
CA
CHRISTELL A's update27 Jun 2018, 12:26
Reviewer Update
I have sent it from ***
I have sent it to ***
Attention: SONJA
CA
CHRISTELL A's updateReviewer Update
27 Jun 2018, 13:55Any feedback???
CA
CHRISTELL A's update27 Jun 2018, 13:55
Reviewer Update
Any feedback???
Wonga's replyOfficial
27 Jun 2018, 14:41We can confirm that the payment has reflected on our system. We have processed the refund which will reach your bank account by tomorrow.
Best regards,
Wonga's reply27 Jun 2018, 14:41
Official
We can confirm that the payment has reflected on our system. We have processed the refund which will reach your bank account by tomorrow.
Best regards,
CA
CHRISTELL A's updateReviewer Update
28 Jun 2018, 12:55I STILL DID NOT GET MY REFUND....I WAS PROMISED THAT I WILL RECEIVE IT YESTERDAY AT THE LATEST THIS MORNING....I PLEASE WANT MY MONEY. I NEED IT...
CA
CHRISTELL A's update28 Jun 2018, 12:55
Reviewer Update
I STILL DID NOT GET MY REFUND....I WAS PROMISED THAT I WILL RECEIVE IT YESTERDAY AT THE LATEST THIS MORNING....I PLEASE WANT MY MONEY. I NEED IT...
CA
CHRISTELL A's updateReviewer Update
28 Jun 2018, 13:37WHY HAVEN'T I RECEIVED MY REFUND AS PROMISED????????????????
CA
CHRISTELL A's update28 Jun 2018, 13:37
Reviewer Update
WHY HAVEN'T I RECEIVED MY REFUND AS PROMISED????????????????
CA
CHRISTELL A's updateReviewer Update
28 Jun 2018, 14:56CAN SOMEONE CALL ME. I HAVE SENT PRIVATE MESSAGES WITH NO RESPONSE....
CA
CHRISTELL A's update28 Jun 2018, 14:56
Reviewer Update
CAN SOMEONE CALL ME. I HAVE SENT PRIVATE MESSAGES WITH NO RESPONSE....
CA
CHRISTELL A's updateReviewer Update
24 Jul 2018, 09:11Good morning,
I would like somebody to call me, please. I will post this privately, but I am very furious and will go to social media if this problem continues.... Since I made an arrangement 9as you are aware of) I keep on having the full outstanding amount deducted from my bank account. Last month I was told that the boss will investigate and come back to me as to why this keeps on happening, my money was returned but nobody called me back..... I got a call about 2-3 weeks ago from a collection company stating that my account has been handed over for collections....I then again made an arrangement, (I am not happy with my account being handed over, seeing that I called Wonga immediately after noticing that there's going to be a problem).....but I left it there....this morning at 03:22 I received a sms from Wonga stating that the money will be deducted from my account...."We know life is hectic, so this is just a reminder......." My question: why do I keep on having the exact same problem....I made arrangements, Wonga kept on deducting full balances....I made another arrangement AND honoured it, ....then they hand me over to a collection company,.....then I make an arrangement (even if, in my opinion it was wrong from Wonga to do this) and then Wonga still sends me an sms,,,,and I am pretty sure the whole amount is going to be deducted again.....what now???What is your solution to my problem???? Please tell me, because I don't know anymore!!! I have always told everyone about how great Wonga is.....and now this....
CA
CHRISTELL A's update24 Jul 2018, 09:11
Reviewer Update
Good morning,
I would like somebody to call me, please. I will post this privately, but I am very furious and will go to social media if this problem continues.... Since I made an arrangement 9as you are aware of) I keep on having the full outstanding amount deducted from my bank account. Last month I was told that the boss will investigate and come back to me as to why this keeps on happening, my money was returned but nobody called me back..... I got a call about 2-3 weeks ago from a collection company stating that my account has been handed over for collections....I then again made an arrangement, (I am not happy with my account being handed over, seeing that I called Wonga immediately after noticing that there's going to be a problem).....but I left it there....this morning at 03:22 I received a sms from Wonga stating that the money will be deducted from my account...."We know life is hectic, so this is just a reminder......." My question: why do I keep on having the exact same problem....I made arrangements, Wonga kept on deducting full balances....I made another arrangement AND honoured it, ....then they hand me over to a collection company,.....then I make an arrangement (even if, in my opinion it was wrong from Wonga to do this) and then Wonga still sends me an sms,,,,and I am pretty sure the whole amount is going to be deducted again.....what now???What is your solution to my problem???? Please tell me, because I don't know anymore!!! I have always told everyone about how great Wonga is.....and now this....
Wonga's replyOfficial
25 Jul 2018, 08:50Hi Christell,
We are really sorry to hear about your experience as we would not want any of our customers to go through a situation like this.
We will investigate this and contact you immediately so we can resolve your issue.
Thank You
The Wonga Team
Best regards,
Wonga's reply25 Jul 2018, 08:50
Official
Hi Christell,
We are really sorry to hear about your experience as we would not want any of our customers to go through a situation like this.
We will investigate this and contact you immediately so we can resolve your issue.
Thank You
The Wonga Team
Best regards,
CA
CHRISTELL A's updateReviewer Update
06 Sept 2018, 10:13PLEASE CALL ME URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN HANDED OVER TO TWO DIFFERENT ATTORNEYS....AFTER I MADE ARRANGEMENTS............................AND HONOURED IT, AFTER WONGA MADE THE MISTAKE................I ALREADY MADE A R1500 PAYMENT TO THE ONE ATTORNEY NOW I GET AN EMAIL FROM THE NEXT ATTORNEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM VERY ANGRY!!!!!!!!!!!!!!!!!! CALL ME URGENTLY TO RESOLVE THIS MATTER.........
CA
CHRISTELL A's update06 Sept 2018, 10:13
Reviewer Update
PLEASE CALL ME URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN HANDED OVER TO TWO DIFFERENT ATTORNEYS....AFTER I MADE ARRANGEMENTS............................AND HONOURED IT, AFTER WONGA MADE THE MISTAKE................I ALREADY MADE A R1500 PAYMENT TO THE ONE ATTORNEY NOW I GET AN EMAIL FROM THE NEXT ATTORNEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM VERY ANGRY!!!!!!!!!!!!!!!!!! CALL ME URGENTLY TO RESOLVE THIS MATTER.........
Wonga's replyOfficial
06 Sept 2018, 10:23Hi Christell,
We are so sorry to hear that you are being contacted by two different attorneys.
We can certainly understand your frustration.
Sonja from our Customer Resolutions Department has just contacted you so we can investigate this issue for you immediately.
Please provide us with a preferred callback time.
Thank You,
The Wonga Team
Best regards,
Wonga's reply06 Sept 2018, 10:23
Official
Hi Christell,
We are so sorry to hear that you are being contacted by two different attorneys.
We can certainly understand your frustration.
Sonja from our Customer Resolutions Department has just contacted you so we can investigate this issue for you immediately.
Please provide us with a preferred callback time.
Thank You,
The Wonga Team
Best regards,
CA
CHRISTELL A's updateReviewer Update
06 Sept 2018, 10:28I WAS JUST BUSY ON ANOTHER LINE, YOU CAN CALL ME NOW - ***
CA
CHRISTELL A's update06 Sept 2018, 10:28
Reviewer Update
I WAS JUST BUSY ON ANOTHER LINE, YOU CAN CALL ME NOW - ***
Wonga's replyOfficial
06 Sept 2018, 12:31Thank you for chatting with Sonja.
Everything is in order with your account. As discussed, your account will be managed by the relevant collections agency.
Kindly re-rate our service.
Have a great day further.
Best regards,
Wonga's reply06 Sept 2018, 12:31
Official
Thank you for chatting with Sonja.
Everything is in order with your account. As discussed, your account will be managed by the relevant collections agency.
Kindly re-rate our service.
Have a great day further.
Best regards,
CA
CHRISTELL A's updateReviewer Update
27 Sept 2018, 14:40I JUST GOT AN EMAIL FROM HTN ATTORNEYS.......THE EMAIL READS AS FOLLOW:
FINAL DEMAND: WONGA
DEAR CHRISTELL,
WE ACT ON BEHALF OF WONGA. NOTWITHSTANDING REPEATED DEMANDS, YOU HAVE FAILED TO PAY YOUR OUSTANDING WONGA ACCOUNT.
THEN IT CONTINUES, AND THE AMOUNT IS R 6508.00......
THEN IM THREATENED- IF I DONT PAY ONE OF THE FOLLOWING ACTIONS WILL BE TAKEN.
- BEING LISTED ON CREDIT BUREAUS
- SUMMONS MAY BE ISSUED - SHERIFF WILL DELIVER IT
- DEFAULT JUDGMENT MAY BE GRANTED
NOW I WANT TO KNOW THE FOLLOWING. WHEN I SPOKE TO YOU THE 6TH OF SEPTEMBER, YOU CONFIRMED THAT THR R1500 I PAID END OF AUGUST IS REFLECTING.....
HOW CAN THE OUTSTANDING BALANCE STILL BE THE SAME.
I ADVISED YOU THAT I AM PAYING AT LGR ATTORNEYS.
I AM VERY UPSET ABOUT THIS EMAIL. THE BAD PART OF ALL OF THIS, IS THAT I CALLED WONGA THE MOMENT I REALISED I AM IN TROUBLE-------------------AND THIS IS WHAT IS HAPPENING NOW....................................................I ALSO TOLD THE CONSULTANT AT HTN THAT I MADE ARRANGEMENTS WITH LGR ATTORNEYS AND THAT I CONFIRMED WITH WONGA THAT THE PAYMENTS IS REFLECTING...............................
DOES THIS MEAN THAT WONGA AND THE COLLECTION ATTORNEYS DON'T COMMUNICATE WITH ONE ANOTHER????????????????????????????
I WANT HTN TO SEND ME A LETTER OF APOLOGY AND I WANT WONGA TO FOLLOW UP WITH LGR AND HTN WHAT THE HELL IS GOING ON......................COMMUNICATE THIS INFORMATION TO ALL RELEVANT PARTIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FEEL FREE TO CONTACT ME ***. I AM NOW FED UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT MORE SHOULD I DO.................................????????????????????????????
CA
CHRISTELL A's update27 Sept 2018, 14:40
Reviewer Update
I JUST GOT AN EMAIL FROM HTN ATTORNEYS.......THE EMAIL READS AS FOLLOW:
FINAL DEMAND: WONGA
DEAR CHRISTELL,
WE ACT ON BEHALF OF WONGA. NOTWITHSTANDING REPEATED DEMANDS, YOU HAVE FAILED TO PAY YOUR OUSTANDING WONGA ACCOUNT.
THEN IT CONTINUES, AND THE AMOUNT IS R 6508.00......
THEN IM THREATENED- IF I DONT PAY ONE OF THE FOLLOWING ACTIONS WILL BE TAKEN.
- BEING LISTED ON CREDIT BUREAUS
- SUMMONS MAY BE ISSUED - SHERIFF WILL DELIVER IT
- DEFAULT JUDGMENT MAY BE GRANTED
NOW I WANT TO KNOW THE FOLLOWING. WHEN I SPOKE TO YOU THE 6TH OF SEPTEMBER, YOU CONFIRMED THAT THR R1500 I PAID END OF AUGUST IS REFLECTING.....
HOW CAN THE OUTSTANDING BALANCE STILL BE THE SAME.
I ADVISED YOU THAT I AM PAYING AT LGR ATTORNEYS.
I AM VERY UPSET ABOUT THIS EMAIL. THE BAD PART OF ALL OF THIS, IS THAT I CALLED WONGA THE MOMENT I REALISED I AM IN TROUBLE-------------------AND THIS IS WHAT IS HAPPENING NOW....................................................I ALSO TOLD THE CONSULTANT AT HTN THAT I MADE ARRANGEMENTS WITH LGR ATTORNEYS AND THAT I CONFIRMED WITH WONGA THAT THE PAYMENTS IS REFLECTING...............................
DOES THIS MEAN THAT WONGA AND THE COLLECTION ATTORNEYS DON'T COMMUNICATE WITH ONE ANOTHER????????????????????????????
I WANT HTN TO SEND ME A LETTER OF APOLOGY AND I WANT WONGA TO FOLLOW UP WITH LGR AND HTN WHAT THE HELL IS GOING ON......................COMMUNICATE THIS INFORMATION TO ALL RELEVANT PARTIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FEEL FREE TO CONTACT ME ***. I AM NOW FED UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT MORE SHOULD I DO.................................????????????????????????????
Wonga's replyOfficial
27 Sept 2018, 14:50Hi Christell,
Our sincere apologies for the way your account has been managed.
We will escalate this issue to our internal Collections team and communicate with our external collections agencies so we make sure that everything on your account is in order.
Sonja from our Customer Resolutions team will contact you and assist further.
Thank You
The Wonga Team
Best regards,
Wonga's reply27 Sept 2018, 14:50
Official
Hi Christell,
Our sincere apologies for the way your account has been managed.
We will escalate this issue to our internal Collections team and communicate with our external collections agencies so we make sure that everything on your account is in order.
Sonja from our Customer Resolutions team will contact you and assist further.
Thank You
The Wonga Team
Best regards,
Wonga's replyOfficial
27 Sept 2018, 16:12As per our telephone discussion, your account is not managed by HTN attorneys, however, only LGR Collections Agency.
We have instructed HTN attorneys to cease all communication as you have a repayment arrangement set up with LGR.
Kindly stick to the agreed repayment arrangement setup with LGR.
Our sincere apologies for any inconvenience caused.
Have a great day further.
Best regards,
Wonga's reply27 Sept 2018, 16:12
Official
As per our telephone discussion, your account is not managed by HTN attorneys, however, only LGR Collections Agency.
We have instructed HTN attorneys to cease all communication as you have a repayment arrangement set up with LGR.
Kindly stick to the agreed repayment arrangement setup with LGR.
Our sincere apologies for any inconvenience caused.
Have a great day further.
Best regards,
CA
CHRISTELL A's updateReviewer Update
29 Nov 2018, 10:18GOOD DAY, PLEASE SEND ME A LETTER WITH THE OUTSTANDING BALANCE AND WITH THE ARRANGEMENT I HAVE IN PLACE WITH YOUR COLLECTION COMPANY TO PAY R1500.00 MONTHLY. EMAIL IT TO ***
I WOULD LIKE TO SEE IF I CANT SETTLE MY ACCOUNT.
CA
CHRISTELL A's update29 Nov 2018, 10:18
Reviewer Update
GOOD DAY, PLEASE SEND ME A LETTER WITH THE OUTSTANDING BALANCE AND WITH THE ARRANGEMENT I HAVE IN PLACE WITH YOUR COLLECTION COMPANY TO PAY R1500.00 MONTHLY. EMAIL IT TO ***
I WOULD LIKE TO SEE IF I CANT SETTLE MY ACCOUNT.
Wonga's replyOfficial
29 Nov 2018, 10:21Hi Christell,
We will be happy to draft the letter for you and send it to your requested email address.
Have a lovely day further.
Thank You
The Wonga Team
We will be happy to draft the letter for you and send it to your requested email address.
Have a lovely day further.
Thank You
The Wonga Team
Best regards,
Wonga's reply29 Nov 2018, 10:21
Official
Hi Christell,
We will be happy to draft the letter for you and send it to your requested email address.
Have a lovely day further.
Thank You
The Wonga Team
We will be happy to draft the letter for you and send it to your requested email address.
Have a lovely day further.
Thank You
The Wonga Team
Best regards,
CA
CHRISTELL A's updateReviewer Update
03 Dec 2018, 10:07I STILL DID NOT GET A LETTER AS REQUESTED. WHEN WILL I RECEIVE IT. I WANT TO SETTLE. NEED TO KNOW WHAT IS THE OUTSTANDING AMOUNT AND THAT I ALSO HAVE AN ARRANGEMENT IN PLACE.
CA
CHRISTELL A's update03 Dec 2018, 10:07
Reviewer Update
I STILL DID NOT GET A LETTER AS REQUESTED. WHEN WILL I RECEIVE IT. I WANT TO SETTLE. NEED TO KNOW WHAT IS THE OUTSTANDING AMOUNT AND THAT I ALSO HAVE AN ARRANGEMENT IN PLACE.
CA
CHRISTELL A's updateReviewer Update
04 Dec 2018, 13:01Good day, I would like to have a letter with the outstanding balance as I would like to settle this account end of December. Can you please (as promised previously) send me this letter.
CA
CHRISTELL A's update04 Dec 2018, 13:01
Reviewer Update
Good day, I would like to have a letter with the outstanding balance as I would like to settle this account end of December. Can you please (as promised previously) send me this letter.
Wonga's replyOfficial
04 Dec 2018, 13:14Hi Christell,
Our apologies for the delay in the letter.
We've requested the information from our external collections agency, HTN attorneys and will follow-up on this request now and send it to you.
Thank You
The Wonga Team
Our apologies for the delay in the letter.
We've requested the information from our external collections agency, HTN attorneys and will follow-up on this request now and send it to you.
Thank You
The Wonga Team
Best regards,
Wonga's reply04 Dec 2018, 13:14
Official
Hi Christell,
Our apologies for the delay in the letter.
We've requested the information from our external collections agency, HTN attorneys and will follow-up on this request now and send it to you.
Thank You
The Wonga Team
Our apologies for the delay in the letter.
We've requested the information from our external collections agency, HTN attorneys and will follow-up on this request now and send it to you.
Thank You
The Wonga Team
Best regards,