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Akhona M

1 reviews | Active since Aug 2023

15 Aug 2023, 14:44

s

why is my account saying this..Loan application unavailable Unfortunately due to your previous loan application behaviour, we are unable to assist you at this time. I only took out the loan 2 weeks ago and wanted to repay early today my debit date should be in 2 weeks time.

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Replies (3)
Wonga
Wonga's reply15 Aug 2023, 16:23
Official
Hi Akhona, 

We sincerely apologize for the inconvenience caused. 

Please provide us with your ID number so that we can review your account and revert with feedback.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply16 Aug 2023, 07:45
Official
Hi Akhona, 

Thank you for your response. 

We have reviewed what has transpired on your account and can confirm 

that you currently have an active loan. 

As a responsible lender we want to make sure that you will be able to repay us on time, 

without adding any extra financial stress.  

For this reason, we only grant our customers one short term loan at a time. 

Once you've successfully repaid your loan you're very welcome to apply for another one. 

Although we can never guarantee that every application will be approved.

Thank you for your patience. 

The Wonga Team. 
Wonga
Wonga's reply16 Aug 2023, 16:08
Official
Hi Akhona, 

We're so sorry for the inconvenience. 

We can confirm that a statement will be available on the 1st of every month. 

Should you wish to settle your account, 

please do not hesitate to contact our customer care team on ***1. 

Thank you for your patience. 

The Wonga Team.