ZM
Zizipo M

1 reviews | Active since Dec 2020

29 Dec 2020, 15:16

****** my Wonga

Good Day

My wonga reference is ***

I had taken up a loan with yourselves and could not make payment on the agreed dates . I then got a SMS to contact your debit collections agency Blake and Associates to make a repayment plan of which i did . I received a call from an agent from this company and set up a promise to pay for the 22nd of december for the amount of R1378.00 . It was to my shock that on the morning of the 21/12/2020 ( which is also show on the bank statemenT ) that the amount of R1393.89 been taken from my account . On the morning of the 22/12/2020 ( which reflects on my bank statement ) a further R1378.00 was taken from my account. My outstanding balance has been debited twice from me and has left me stranded , i have contacted your team via facebook and have been advised that the amount payed to the by the collections agency will only be paid to you during te course of the week. It has been a week and they have still not returned my money. No one is responding to the countless emails and Facebook messages I have been sending. During lockdown when it's so hard on everyone financially this company has ****** me of my money and has taken food from my mouth.

0
Replies (1)
Wonga
Wonga's reply04 Jan 2021, 09:45
Official
Hi Zizipo,

We're so sorry for the delay in responses as our contact center 

has been experiencing very high volumes.

We can assure you that your account has been escalated to our debt collections

agency and they have been closed for the festive season.

Their offices has opened today and we have re-escalated your account to them.

As soon as confirmation is received will we be able to process an urgent refund

and update your Wonga account accordingly.

Thank you for your patience.

The Wonga Team.

Best regards,