KK
Kelly K
1 reviews | Active since Apr 2013
01 Oct 2019, 12:16
Ridiculous!!!!
I have been trying to contact Wonga on several occasions and even their lawyers are sending me from pillar to post. My account with you has been prescribed and I need the prescription letter! I have sent an emails on the 20-23/09/2019 to za.debtreview,debtreview@htnattorneys,debtreviewwonga@htnattorneys and still no assistance! I will betaking this up with the National Credit Regulator!
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
01 Oct 2019, 13:52Hi Kelly,
We're sorry to hear that your account query has not been resolved and that you've not been assisted in the best way.
The is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your account and resolve this matter.
Thank You
The Wonga Team
We're sorry to hear that your account query has not been resolved and that you've not been assisted in the best way.
The is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your account and resolve this matter.
Thank You
The Wonga Team
Wonga's reply01 Oct 2019, 13:52
Official
Hi Kelly,
We're sorry to hear that your account query has not been resolved and that you've not been assisted in the best way.
The is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your account and resolve this matter.
Thank You
The Wonga Team
We're sorry to hear that your account query has not been resolved and that you've not been assisted in the best way.
The is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your account and resolve this matter.
Thank You
The Wonga Team
Wonga's replyOfficial
01 Oct 2019, 14:28Thank you for chatting to Candice from our Debt Review department.
We're thrilled that she could explain our process to you and that she could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that she could explain our process to you and that she could resolve your complaint.
Kindly re-rate our service and have a great day further.
Wonga's reply01 Oct 2019, 14:28
Official
Thank you for chatting to Candice from our Debt Review department.
We're thrilled that she could explain our process to you and that she could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that she could explain our process to you and that she could resolve your complaint.
Kindly re-rate our service and have a great day further.
KK
Kelly K's updateReviewer Update
01 Oct 2019, 15:07Hi All,
I really think it is a pity that your processes are not very effective and I had to complain before I was assisted. Thank you very much to Candice for your swift response and assistance. I really appreciate it.
Thank you!!!
I really think it is a pity that your processes are not very effective and I had to complain before I was assisted. Thank you very much to Candice for your swift response and assistance. I really appreciate it.
Thank you!!!
KK
Kelly K's update01 Oct 2019, 15:07
Reviewer Update
Hi All,
I really think it is a pity that your processes are not very effective and I had to complain before I was assisted. Thank you very much to Candice for your swift response and assistance. I really appreciate it.
Thank you!!!
I really think it is a pity that your processes are not very effective and I had to complain before I was assisted. Thank you very much to Candice for your swift response and assistance. I really appreciate it.
Thank you!!!