NM
Nthabeleng M
1 reviews | Active since Nov 2014
11 Mar 2024, 11:53
Request for Upliftment of Profile Status
Dear Wonga,
I hope this message finds you well. My name is Nthabeleng Molefe, and my ID number is ***.
I am writing to request the upliftment of my profile status concerning an account handed over to the debt collectors in 2019. I am experiencing difficulties with my account status, affecting my relationship with the company.
I would like to bring to your attention that the outstanding amount on the aforementioned account was settled in full two to three years ago. Despite this, I am still encountering obstacles with my account status, which prevents me from proceeding with certain applications and transactions within your company.
I kindly request that you review my account status and take the necessary steps to uplift the judgment associated with it. It has been five years since the account was handed over to the debt collectors, and I believe that the settlement of the outstanding amount warrants the removal of any negative implications on my profile.
I value the relationship I have with your company and hope that we can resolve this matter amicably. If there are any additional steps or documentation required from my end to facilitate this process, please do not hesitate to inform me.
Thank you for your attention to this matter. I look forward to your prompt response and resolution of the issue.
Warm regards, Nthabeleng Molefe - ***/ ***
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
12 Mar 2024, 17:24Hi Nthabeleng,
Thank-you for confirming your details.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Thank-you for confirming your details.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Wonga's reply12 Mar 2024, 17:24
Official
Hi Nthabeleng,
Thank-you for confirming your details.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Thank-you for confirming your details.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
NM
Nthabeleng M's updateReviewer Update
15 Mar 2024, 19:49 Dear Wonga, I hope this email finds you well. I am writing to follow up on a recent interaction I had regarding my account with Wonga. On March 12, 2024, I spoke with Busi from Wonga's customer care team regarding a proof of payment request that I had previously submitted. Despite my efforts, I was informed by Busi that my request would not be honored. This news came as a surprise and disappointment, especially considering that I had settled the account in question quite some time ago. I must also address a discrepancy in the feedback I received. While I was initially hopeful that my request could be honored based on the feedback I received, the response from the call center seems to contradict this. This inconsistency in communication has added to my frustration and confusion. I am reaching out to seek clarification on these matters and to request a review of my account status. I believe that resolving these issues is crucial for maintaining transparency and fairness in our business relationship. I kindly ask for your prompt attention to this matter and would appreciate any assistance you can provide in resolving these issues. Additionally, if there are any steps I need to take or further information required from my end, please do not hesitate to let me know. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely Nthabeleng Molefe
NM
Nthabeleng M's update15 Mar 2024, 19:49
Reviewer Update
Dear Wonga, I hope this email finds you well. I am writing to follow up on a recent interaction I had regarding my account with Wonga. On March 12, 2024, I spoke with Busi from Wonga's customer care team regarding a proof of payment request that I had previously submitted. Despite my efforts, I was informed by Busi that my request would not be honored. This news came as a surprise and disappointment, especially considering that I had settled the account in question quite some time ago. I must also address a discrepancy in the feedback I received. While I was initially hopeful that my request could be honored based on the feedback I received, the response from the call center seems to contradict this. This inconsistency in communication has added to my frustration and confusion. I am reaching out to seek clarification on these matters and to request a review of my account status. I believe that resolving these issues is crucial for maintaining transparency and fairness in our business relationship. I kindly ask for your prompt attention to this matter and would appreciate any assistance you can provide in resolving these issues. Additionally, if there are any steps I need to take or further information required from my end, please do not hesitate to let me know. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely Nthabeleng Molefe
NM
Nthabeleng M's updateReviewer Update
30 Mar 2024, 03:42Dear Wonga
I am writing to formally communicate my decision to terminate any existing business relationship with Wonga due to ongoing dissatisfaction with the level of service provided and the lack of responsiveness to my inquiries. Despite my repeated attempts to seek resolution and receive responses to my messages, I have yet to receive any satisfactory outcome or acknowledgment.
Regrettably, the consistent poor service and failure to address my concerns have led to a significant erosion of trust in Wonga's brand and a perception of substantial risk associated with continuing our business association.
Kind regards
I am writing to formally communicate my decision to terminate any existing business relationship with Wonga due to ongoing dissatisfaction with the level of service provided and the lack of responsiveness to my inquiries. Despite my repeated attempts to seek resolution and receive responses to my messages, I have yet to receive any satisfactory outcome or acknowledgment.
Regrettably, the consistent poor service and failure to address my concerns have led to a significant erosion of trust in Wonga's brand and a perception of substantial risk associated with continuing our business association.
Kind regards
NM
Nthabeleng M's update30 Mar 2024, 03:42
Reviewer Update
Dear Wonga
I am writing to formally communicate my decision to terminate any existing business relationship with Wonga due to ongoing dissatisfaction with the level of service provided and the lack of responsiveness to my inquiries. Despite my repeated attempts to seek resolution and receive responses to my messages, I have yet to receive any satisfactory outcome or acknowledgment.
Regrettably, the consistent poor service and failure to address my concerns have led to a significant erosion of trust in Wonga's brand and a perception of substantial risk associated with continuing our business association.
Kind regards
I am writing to formally communicate my decision to terminate any existing business relationship with Wonga due to ongoing dissatisfaction with the level of service provided and the lack of responsiveness to my inquiries. Despite my repeated attempts to seek resolution and receive responses to my messages, I have yet to receive any satisfactory outcome or acknowledgment.
Regrettably, the consistent poor service and failure to address my concerns have led to a significant erosion of trust in Wonga's brand and a perception of substantial risk associated with continuing our business association.
Kind regards
Wonga's replyOfficial
04 Apr 2024, 10:48Hi Nthabeleng,
We apologise for the delayed response. Kindly be informed that the request to lift the restriction on your account was rejected.
Please note we cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures. Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private. We take the security of your data very seriously. The only person able to access your details is you.
Thanks
The Wonga Team.
We apologise for the delayed response. Kindly be informed that the request to lift the restriction on your account was rejected.
Please note we cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures. Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private. We take the security of your data very seriously. The only person able to access your details is you.
Thanks
The Wonga Team.
Wonga's reply04 Apr 2024, 10:48
Official
Hi Nthabeleng,
We apologise for the delayed response. Kindly be informed that the request to lift the restriction on your account was rejected.
Please note we cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures. Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private. We take the security of your data very seriously. The only person able to access your details is you.
Thanks
The Wonga Team.
We apologise for the delayed response. Kindly be informed that the request to lift the restriction on your account was rejected.
Please note we cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures. Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private. We take the security of your data very seriously. The only person able to access your details is you.
Thanks
The Wonga Team.