JW
Jade W

1 reviews | Active since Dec 2020

02 Dec 2020, 13:58

Request for paid up letter.

Good day

I had a loan with Wonga Online SA (Pty) Limited. I have paid up the loan in full and I requested a paid up letter. I require same urgently. I have emailed and called the contact centre to no avail

I shall be very much obliged to receive your urgent response.

0
Replies (2)
Wonga
Wonga's reply02 Dec 2020, 15:44
Official
Hi Jade, 

We're so sorry for any inconvenience caused.

Once you settle you loan and it was paid manually it can take

up to 72 working hours to update. 

A paid up letter can only be issued once your settlement amount reflects.

Please provide us with your ID number to investigate why a paid up letter 

was not emailed to you?

Kind Regards 

The Wonga Team.


JW
Jade W's update03 Dec 2020, 11:54
Reviewer Update
Good day.

I cannot post my ID number on this public domain, loan account no is *** - please call me.