nL
nicole L

1 reviews | Active since Jul 2013

10 Apr 2024, 19:24

Reported missed payments on my credit record despite me not missing any payments whatsoever

They *****ed up my credit record and couldn’t be bothered to fix it. They don’t answer their phones and couldn’t be bothered to respond to emails.

I did not miss any payments whatsoever and even paid early, but as of now, my credit record shows that I missed two payments in February.

Despite multiple reassurances from Wonga that they will correct my credit record because they made an error, this was not done.

I first contacted them on 1 March, but their latest update fron 31 March shows that the account was closed but that it was 2 months in arrears.

I don’t understand how they are just allowed to **** peoples credit records up and just do absolutely nothing about to fix it.

I’m disgusted with the service

0
Replies (8)
Wonga
Wonga's reply11 Apr 2024, 13:56
Official
Hi Nicole,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us your latest credit report so we may escalate further as we received confirmation from the bureaus that our manual credit profile submission was accepted.

Thanks,
The Wonga Team

nL
nicole L's update20 Apr 2024, 10:48
Reviewer Update
I sent this on the 11th. Your company hasnt responded and its the 20th
Wonga
Wonga's reply22 Apr 2024, 10:31
Official
Hi Nicole, 

We apologise for the delayed response to your email. 

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry. 

Thanks, 
The Wonga Team 

nL
nicole L's update22 Apr 2024, 11:42
Reviewer Update
Hi

The issue was not resolved. I have responded. Please look into the query again.
nL
nicole L's update22 Apr 2024, 11:44
Reviewer Update
I sent the same email twice, but included the attachment on the second email.
Wonga
Wonga's reply22 Apr 2024, 15:27
Official
Hi Nicole, 

We confirm receipt of your email and latest credit report.

Kindly be advised that we have escalated the matter to our credit profile update team and will provide feedback within 48 hours. 

Thanks, 
The Wonga Team 
nL
nicole L's update28 May 2024, 15:07
Reviewer Update
Here I am, still struggling with the same issue. Sent an email 2 weeks ago. No feedback at all
Wonga
Wonga's reply28 May 2024, 15:29
Official
Hi Nicole, 

Thank you for your message. 

We are sorry to learn that your enquiry has not been resolved as it appears that our previous manual credit profile update has not been updated with all the bureaus. 

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry. 

Thanks, 
The Wonga Team