Repeated System Errors Causing Wrong Charges

I previously submitted a complaint on HelloPeter regarding incorrect fees that were charged to my account. The response I received did not address the issue at all, and instead I was given a generic apology with no actual resolution.

I have just logged into my account and I can still see the same incorrect amounts reflecting, which clearly shows that nothing has been corrected. How exactly am I supposed to know that this matter has been resolved when no confirmation or proper breakdown has been provided?

Furthermore, I was told that my account is up to date, yet since 27 February there have been daily debit order attempts on my account. These attempts fail due to insufficient funds, which proves that your system does not recognise that payment has already been made. Because of this, I am now being charged failed debit order fees, which I am absolutely not liable for.

This is extremely frustrating. All I keep receiving from your team is the same statement: “I am sincerely sorry this happened.” Apologies without action do not resolve the problem. At this point, the service I am receiving is very disappointing and completely unacceptable.

I expect this matter to be urgently resolved. Please: - Correct the incorrect fees on my account. - Stop the repeated debit order attempts immediately. - Confirm how the failed debit order charges caused by your system error will be reversed.

I would appreciate an actual solution this time, not another apology without action.