LM
Lucy M
1 reviews | Active since Jul 2016
25 Mar 2021, 18:04
Remove my account to closed as I have settled the account!!
Still my account is appearing as not closed when I check my credit score how is it possible that since last year October untill now it's still showing as not paid yet I paid
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Replies (1)
Wonga's replyOfficial
26 Mar 2021, 09:47Hi Lucy,
Once again we apologize for any inconvenience caused.
On the 25th of January you lodged your first Hello Peter complaint.
On the 17 of February you lodged your second Hello Peter complaint
and we advised that we have re-escalated your details to all
credit bureaus. We can assure you that in January and February we re-escalated
your details and now it is out of our control.
Please contact all the credit bureaus and investigate why the request is not
being actioned. Please email us a copy of your credit report
to *** for further investigation.
Kind Regards
The Wonga Team.
Once again we apologize for any inconvenience caused.
On the 25th of January you lodged your first Hello Peter complaint.
On the 17 of February you lodged your second Hello Peter complaint
and we advised that we have re-escalated your details to all
credit bureaus. We can assure you that in January and February we re-escalated
your details and now it is out of our control.
Please contact all the credit bureaus and investigate why the request is not
being actioned. Please email us a copy of your credit report
to *** for further investigation.
Kind Regards
The Wonga Team.
Wonga's reply26 Mar 2021, 09:47
Official
Hi Lucy,
Once again we apologize for any inconvenience caused.
On the 25th of January you lodged your first Hello Peter complaint.
On the 17 of February you lodged your second Hello Peter complaint
and we advised that we have re-escalated your details to all
credit bureaus. We can assure you that in January and February we re-escalated
your details and now it is out of our control.
Please contact all the credit bureaus and investigate why the request is not
being actioned. Please email us a copy of your credit report
to *** for further investigation.
Kind Regards
The Wonga Team.
Once again we apologize for any inconvenience caused.
On the 25th of January you lodged your first Hello Peter complaint.
On the 17 of February you lodged your second Hello Peter complaint
and we advised that we have re-escalated your details to all
credit bureaus. We can assure you that in January and February we re-escalated
your details and now it is out of our control.
Please contact all the credit bureaus and investigate why the request is not
being actioned. Please email us a copy of your credit report
to *** for further investigation.
Kind Regards
The Wonga Team.