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Carmen P

1 reviews | Active since Mar 2025

06 Mar 2025, 09:23

Reimbur*****t

I'm so frustrated with Wonga. They took Double payments on Monday I phoned them. They said it will be reimburse it's Thursday today still " Nothing"

0
Replies (8)
Wonga
Wonga's reply06 Mar 2025, 09:58
Official
Hi Carmen , 
 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your registered SA ID number, so we can assist further. 

Thanks,
The Wonga Team
CP
Carmen P's update06 Mar 2025, 10:18
Reviewer Update
***
Wonga
Wonga's reply06 Mar 2025, 10:32
Official
Thank-you for confirming your details 

Our records show that that you have a 3 month loan  with Wonga. 

We have collected your automated monthly installment payment of R2041.08 for end of February. 

If you had set up an arrangement for the missed instalments with our collection's agency, they would have collected the arranged amount. 
Please let us know if they have collected more than what was agreed on your repayment arrangement, and we will investigate.

Thanks 
The Wonga Team

CP
Carmen P's update06 Mar 2025, 10:42
Reviewer Update
Yes you have collected 1 payment from wonga and 1 from nimble
Wonga
Wonga's reply06 Mar 2025, 11:26
Official
Thank-you for confirming  Carmen 

Please note that an arrangement for a missed payment does not stop current and upcoming instalments on your loan. 
The arrangement with Nimble was only for the payments that were missed. 

We hope this information helps 

Thanks 
The Wonga Team

CP
Carmen P's update06 Mar 2025, 11:29
Reviewer Update
When I phoned they said they will reimburse my 1 payment within 3 days
CP
Carmen P's update06 Mar 2025, 12:47
Reviewer Update
So why on my app it still show only 1 payment was made
Wonga
Wonga's reply06 Mar 2025, 13:15
Official
Hi Carmen 

A payment made to a collections agency will take 3 business days to reflect on our systems.

Thanks 
The Wonga Team