gG
germanmodern G
1 reviews | Active since Apr 2017
28 Feb 2022, 09:46
Refusal to update credit bureau on paid up account
This is the second time I've had to come to here for any response. I deleted the first one star review because of the timeous resolution but I'm here again. Can someone from Wonga update Experian and ITC, on the Wonga SA account. I've emailed the customer care account with a combination of the POPs and paid up letter on 28/12/21, 19 Jan, 24, Jan, 7 Feb, 9 Feb, 17 Feb, 22 Feb and 23 Feb. The only response Ive had is the account has been handed over - and it was and paid up. Nimble sent the paid up letter (which I've sent thrice to Wonga) AND have updated Experian and ITC and furnished me with proof. Can Wonga please do the same as the default strike is from Wonga not, Norman Bisset and Associates SSDA or Nimble or any or the numerous places they have sent me. Please update Experian and ITC as paid up. Its interesting that when you are in arrears you are called upwards of 10 times a day, but when you've paid its now a game of cat and mouse for paid up letter and updating on Experian and ITC
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Replies (5)
Wonga's replyOfficial
28 Feb 2022, 10:20Hi Tsitsi,
We humbly apologize for any inconvenience caused.
We can confirm that we have received the paid up letter however,
in order to escalate your query we will need your full credit report.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have received the paid up letter however,
in order to escalate your query we will need your full credit report.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Feb 2022, 10:20
Official
Hi Tsitsi,
We humbly apologize for any inconvenience caused.
We can confirm that we have received the paid up letter however,
in order to escalate your query we will need your full credit report.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have received the paid up letter however,
in order to escalate your query we will need your full credit report.
Thank you for your patience.
The Wonga Team.
gG
germanmodern G's updateReviewer Update
28 Feb 2022, 11:51Transunion has been sent, Experian will follow once I receive it, however I called their customer service line (Experian), and they stated that a paid up letter should be enough for you to close it, especially when YOU (WONGA SA) should have closed the account once YOU handed it over to another agency, they said that its bad credit practice from your side.
gG
germanmodern G's update28 Feb 2022, 11:51
Reviewer Update
Transunion has been sent, Experian will follow once I receive it, however I called their customer service line (Experian), and they stated that a paid up letter should be enough for you to close it, especially when YOU (WONGA SA) should have closed the account once YOU handed it over to another agency, they said that its bad credit practice from your side.
Wonga's replyOfficial
28 Feb 2022, 12:12Hi Tsitsi,
We can confirm that we have received your Transunion credit report and
as per your report, your ITC has been updated.
In June 2021, the account has been sold to a third party and no updates will be submitted.
Your Wonga account will only be removed completely off your ITC after 2-5 years
and that decision is made by the credit bureau themselves.
The Nimble account has also been updated as closed now in February.
We hope this helps you understand your credit report.
Thank you for your patience.
The Wonga Team.
We can confirm that we have received your Transunion credit report and
as per your report, your ITC has been updated.
In June 2021, the account has been sold to a third party and no updates will be submitted.
Your Wonga account will only be removed completely off your ITC after 2-5 years
and that decision is made by the credit bureau themselves.
The Nimble account has also been updated as closed now in February.
We hope this helps you understand your credit report.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Feb 2022, 12:12
Official
Hi Tsitsi,
We can confirm that we have received your Transunion credit report and
as per your report, your ITC has been updated.
In June 2021, the account has been sold to a third party and no updates will be submitted.
Your Wonga account will only be removed completely off your ITC after 2-5 years
and that decision is made by the credit bureau themselves.
The Nimble account has also been updated as closed now in February.
We hope this helps you understand your credit report.
Thank you for your patience.
The Wonga Team.
We can confirm that we have received your Transunion credit report and
as per your report, your ITC has been updated.
In June 2021, the account has been sold to a third party and no updates will be submitted.
Your Wonga account will only be removed completely off your ITC after 2-5 years
and that decision is made by the credit bureau themselves.
The Nimble account has also been updated as closed now in February.
We hope this helps you understand your credit report.
Thank you for your patience.
The Wonga Team.
gG
germanmodern G's updateReviewer Update
28 Feb 2022, 12:37Thank you, I will send the Experian credit report once I receive it. And thank you for literally stating what I said. In June 2021 WONGA SA should have updated all credit bureau to reflect its sold/handed over status, and your reluctance to do your due diligence, sending people from pillar to post and then stating that "We hope this helps you understand your credit report," instead of simply updating all three credit bureau's is pretty snarky.
gG
germanmodern G's update28 Feb 2022, 12:37
Reviewer Update
Thank you, I will send the Experian credit report once I receive it. And thank you for literally stating what I said. In June 2021 WONGA SA should have updated all credit bureau to reflect its sold/handed over status, and your reluctance to do your due diligence, sending people from pillar to post and then stating that "We hope this helps you understand your credit report," instead of simply updating all three credit bureau's is pretty snarky.
Wonga's replyOfficial
28 Feb 2022, 12:59Hi Tsitsi,
When sending a credit profile update, Wonga makes sure to add all credit bureaus.
If Transunion is updated then so should Experian,
but we will wait on your Experian credit report and respond via our email platform.
Thank you for your patience.
The Wonga Team.
When sending a credit profile update, Wonga makes sure to add all credit bureaus.
If Transunion is updated then so should Experian,
but we will wait on your Experian credit report and respond via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Feb 2022, 12:59
Official
Hi Tsitsi,
When sending a credit profile update, Wonga makes sure to add all credit bureaus.
If Transunion is updated then so should Experian,
but we will wait on your Experian credit report and respond via our email platform.
Thank you for your patience.
The Wonga Team.
When sending a credit profile update, Wonga makes sure to add all credit bureaus.
If Transunion is updated then so should Experian,
but we will wait on your Experian credit report and respond via our email platform.
Thank you for your patience.
The Wonga Team.