1 reviews | Active since Apr 2021
Refusal to close account.
I have requested for an account closure as I have no intentions of using Wonga. All my attempts at contacting and communicating with your customer care agents what my request is are declined and they refuse to assist and escalate my matter, citing a need to keep my account open for reporting purposes, even after I have raised the risk of ***** they are placing on me by keeping an account open that I’ve asked for it to be closed.
Your agents keep referring to the ECA section 51 without understanding my request to close an account and retention of personal information are two different things. I have sent an email dated 26 March 2025 @ 14:46 with a reference number wo:*** but still not assisted.
I don’t believe this is how business is conducted at Wonga and request a resolution to my request.
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
If you would like to request a removal of your information from Wonga, please read through our privacy policy and follow the instructions given here: Wonga Privacy Policy
Alternatively, we can place a permanent block on your account to ensure that no loans are approved from it in the future
Thanks,
The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
If you would like to request a removal of your information from Wonga, please read through our privacy policy and follow the instructions given here: Wonga Privacy Policy
Alternatively, we can place a permanent block on your account to ensure that no loans are approved from it in the future
Thanks,
The Wonga Team
Thank-you for your response.
Once the permanent block is placed on your account, your personal information will only be stored for archiving purposes and will not be processed or used in any way that will contradict the POPI Act.
Please confirm if we may proceed with placing the permanent block on the account so that it cannot be used in the future.
Thanks,
The Wonga Team
Thank-you for your response.
Once the permanent block is placed on your account, your personal information will only be stored for archiving purposes and will not be processed or used in any way that will contradict the POPI Act.
Please confirm if we may proceed with placing the permanent block on the account so that it cannot be used in the future.
Thanks,
The Wonga Team
Thanks
The wonga Team
Thanks
The wonga Team