Refusal of account closure

<p>I am trying to clean up my Transunion report and see there are a few accounts that have been settled in full since 2014 but still appear active on my Transunion report. In trying to get hold of Wonga, I found that none of their emails listed are actually working. The only way to talk to them is via an online help chat option. I had the misfortune of having Thandokasi assist me, if you could call it that. When it came down to giving all the relevant info, I was then asked useless questions, going round and round the point of actually closing the account. There seems to be resistance in closing the account. After then becoming frustrated, I asked for an alternate email address and was given the one listed on the internet, which doesnt work!</p>