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Michelle W

1 reviews | Active since Feb 2024

09 Feb 2024, 09:39

Refunds outstanding

Last week I've settled my outstanding balance of my loan, on Monday another debit order went of my account. Phoned Wonga twice agents don't pick up calls get dropped. Send numerous emails no response . I want my f* money back. My child has been sick all week , and I'm still waiting on my money to be refunded. If I don't get my money today I will report this matter to the Ombudsman this is *****ing

0
Replies (5)
Wonga
Wonga's reply09 Feb 2024, 13:18
Official
Hi Michelle,

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we may locate your account, review and assist further.

Thanks,

The Wonga Team.

MW
Michelle W's update09 Feb 2024, 13:20
Reviewer Update
Hi
***, and please don't tell me to send docs to customer service I've been waiting for a week for their reply.

Regards
Michelle
Wonga
Wonga's reply12 Feb 2024, 13:09
Official
Hi Michelle,

Thank you for confirming your ID number.

According to our records a refund was processed on your account on the 9th of February, please note it can take 24 – 48 hours for funds to reflect in your account.
 
Thanks,

The Wonga Team.

Wonga
Wonga's reply12 Feb 2024, 13:09
Official
Hi Michelle,

Thank you for confirming your ID number.

According to our records a refund was processed on your account on the 9th of February, please note it can take 24 – 48 hours for funds to reflect in your account.
 
Thanks,

The Wonga Team.

Wonga
Wonga's reply12 Feb 2024, 17:15
Official
Hi Michelle,

Thank you for confirming your details.

We can confirm a refund of R1,223.21 has been processed on your account.

Please note that it may take up to 24 working hours for funds to reflect in your bank account. 

 Thanks,The Wonga Team.