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1 reviews | Active since Nov 2016

13 Jan 2026, 12:43

Refund Waiting No Reply.

My daughter had two loans with them and the first loan she accidently paid her last payment twice. This was in November 2025, she contacted them and they said they will get back to her, it is now January 2026 and she is still waiting for her refund or even a response from them. The second loan she paid her last payment via eft in December 2025 and then they still debited her account in January 2026. It seems like Wonga gets rich on overpayments and double debits as they just don't get back to you or refund you. This is very *********. They are very unreliable and would not recommend them to anyone.

0
Replies (7)
Wonga
Wonga's reply13 Jan 2026, 12:51
Official
Good day,

Thank-you for your review. 

We are sorry to learn that you are not happy with the service provided to your daughter and sincerely apologize for the inconvenience caused.

Please request the account holder to send us a private message confirming their details so we may assist further.

Thanks,The Wonga Team

Best regards,

's update13 Jan 2026, 13:12
Reviewer Update
We have already done that in writing yesterday and we are still awaiting a reply. In my original message i included her ID number, you should be able to get her records through this, or must we s**** feed you this as well. I have now escalated this matter to the NCR, so lets see who gets back to us first.
Wonga
Wonga's reply13 Jan 2026, 13:37
Official
Good day,

Our customer care team will respond to the email sent and assist further.
Thanks,The Wonga Team

Best regards,

's update15 Jan 2026, 11:44
Reviewer Update
Ok so Wonga got back to me and said I should give them 48hours to resolve, it has now been 48hours and neither my daughter or I have received any feedback with regards to this refund. I have also escalated it to the NCR but it seems like they too are not interested in this. So Wonga can continue to take people's money and no one seems to care.
Wonga
Wonga's reply15 Jan 2026, 12:17
Official
Good day,

Please note that feedback has been provided to the account holder regarding their inquiry. 
Thanks,The Wonga Team

Best regards,

's update15 Jan 2026, 16:17
Reviewer Update
Thank you. We asked for statements on both of these accounts and we are still waiting. How long does it take to log on to your system and email statements. It must be a detailed statement so we can check that all the payments are reflecting as per my daughters bank statement.
Wonga
Wonga's reply20 Jan 2026, 12:22
Official
Good day

Please note that a refund was processed on the 16th of January and the account status is closed. 

Please ask the account holder to log on to her Wonga profile for a detailed statement confirming the above.

Regards
The Wonga Team

Best regards,