LM
Laurice M
1 reviews | Active since May 2012
25 Mar 2022, 13:05
Refund Unpaid
Wonga refuses to process my refund after loan has been paid up.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
25 Mar 2022, 14:04Hi Laurice,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Mar 2022, 14:04
Official
Hi Laurice,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
LM
Laurice M's updateReviewer Update
25 Mar 2022, 18:19Over 2 weeks ago, your consultants informed me that the refund will take 2 days. 2 weeks later I'm informed that the proof of payment I provided which is in a Nedbank letterhead is not acceptable because it comes directly from me. Yet you guys have received the funds in your account and already closed off the loan? ******** at its best.
If this is not resolved by Monday, I will escalate as far as possible.
If this is not resolved by Monday, I will escalate as far as possible.
LM
Laurice M's update25 Mar 2022, 18:19
Reviewer Update
Over 2 weeks ago, your consultants informed me that the refund will take 2 days. 2 weeks later I'm informed that the proof of payment I provided which is in a Nedbank letterhead is not acceptable because it comes directly from me. Yet you guys have received the funds in your account and already closed off the loan? ******** at its best.
If this is not resolved by Monday, I will escalate as far as possible.
If this is not resolved by Monday, I will escalate as far as possible.
Wonga's replyOfficial
29 Mar 2022, 07:53Hi Laurice,
We can confirm that the proof of payment that was provided
is not valid, we need Nadbank's account number to be visible to the proof of payment.
You can also go to your nearest Nedbank branch and
we will be happy to speak to them directly.
Thank you for your response.
The Wonga Team.
We can confirm that the proof of payment that was provided
is not valid, we need Nadbank's account number to be visible to the proof of payment.
You can also go to your nearest Nedbank branch and
we will be happy to speak to them directly.
Thank you for your response.
The Wonga Team.
Wonga's reply29 Mar 2022, 07:53
Official
Hi Laurice,
We can confirm that the proof of payment that was provided
is not valid, we need Nadbank's account number to be visible to the proof of payment.
You can also go to your nearest Nedbank branch and
we will be happy to speak to them directly.
Thank you for your response.
The Wonga Team.
We can confirm that the proof of payment that was provided
is not valid, we need Nadbank's account number to be visible to the proof of payment.
You can also go to your nearest Nedbank branch and
we will be happy to speak to them directly.
Thank you for your response.
The Wonga Team.
LM
Laurice M's updateReviewer Update
29 Mar 2022, 08:10It is unacceptable that you pick up that the proof of payment is invalid after 13 days of submission and consistent promises that payment will be made in 2 days.
Let me also remind you that you used the same proof of payment to close off my account to a zero balance. I am no longer debited and this is evidence that the same proof of payment was used to clear my account. I find it qoute surprising that it is valid to pay what I owe to you but not valid for you to pay what you owe to me.
Yesterday one of your consultants informed me the refund was not processed because all along the request was never sent to Operations. Clearly there is some ******** taking place here because people working for the same company all come up with different excuses for not paying my refund.
Let me also remind you that you used the same proof of payment to close off my account to a zero balance. I am no longer debited and this is evidence that the same proof of payment was used to clear my account. I find it qoute surprising that it is valid to pay what I owe to you but not valid for you to pay what you owe to me.
Yesterday one of your consultants informed me the refund was not processed because all along the request was never sent to Operations. Clearly there is some ******** taking place here because people working for the same company all come up with different excuses for not paying my refund.
LM
Laurice M's update29 Mar 2022, 08:10
Reviewer Update
It is unacceptable that you pick up that the proof of payment is invalid after 13 days of submission and consistent promises that payment will be made in 2 days.
Let me also remind you that you used the same proof of payment to close off my account to a zero balance. I am no longer debited and this is evidence that the same proof of payment was used to clear my account. I find it qoute surprising that it is valid to pay what I owe to you but not valid for you to pay what you owe to me.
Yesterday one of your consultants informed me the refund was not processed because all along the request was never sent to Operations. Clearly there is some ******** taking place here because people working for the same company all come up with different excuses for not paying my refund.
Let me also remind you that you used the same proof of payment to close off my account to a zero balance. I am no longer debited and this is evidence that the same proof of payment was used to clear my account. I find it qoute surprising that it is valid to pay what I owe to you but not valid for you to pay what you owe to me.
Yesterday one of your consultants informed me the refund was not processed because all along the request was never sent to Operations. Clearly there is some ******** taking place here because people working for the same company all come up with different excuses for not paying my refund.
Wonga's replyOfficial
29 Mar 2022, 09:00HI Laurice,
We can confirm that your query has been escalated to the finance team
and they have processed your refund.
Kindly allow 24-48 working hours for the payment to reflect in your account.
We once again apologize for the length of time it has taken
for your query to be resolved.
Thank you for your patience.
The Wonga Team.
We can confirm that your query has been escalated to the finance team
and they have processed your refund.
Kindly allow 24-48 working hours for the payment to reflect in your account.
We once again apologize for the length of time it has taken
for your query to be resolved.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2022, 09:00
Official
HI Laurice,
We can confirm that your query has been escalated to the finance team
and they have processed your refund.
Kindly allow 24-48 working hours for the payment to reflect in your account.
We once again apologize for the length of time it has taken
for your query to be resolved.
Thank you for your patience.
The Wonga Team.
We can confirm that your query has been escalated to the finance team
and they have processed your refund.
Kindly allow 24-48 working hours for the payment to reflect in your account.
We once again apologize for the length of time it has taken
for your query to be resolved.
Thank you for your patience.
The Wonga Team.