Refund that is due to me

Hi there.

I find it a bit rude and unprofessional that you don't answer customer care calls and take very long to reply back on email. I've paid my dues in full, sent a proof of payment via email and tried to call you with regards to a refund that you guys owe me because you guys pulled out money out of my account that was not supposed to be pulled out because i had already paid the amount. I would like my money back asseblief and please do something about your call centres.