Refund Request

I have never, not even once had issues with WONGA until I decided to make a manual payment to settle the amount in arrears. Few days later, I get debited and I sent out emails not 1 nor 2 but probably 6+ to understand the process although the Wonga Team has never responded never even bothered to get hold of me - we were working with your process until now, I even tried to call all the numbers provided on your page although the numbers are unreachable; please assist with refunding me, I'm tired of follow ups.