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Chubby_1 Mush

1 reviews | Active since May 2020

29 Mar 2022, 08:36

Refund not received

I settled my loan with Wonga on the 24th of March however on the 25th my account was still debited, i have been trying to contact the call center with no luck, i am humbly requesting for my refund, My contact number is ***

0
Replies (9)
Wonga
Wonga's reply29 Mar 2022, 09:07
Official
Hi,

We humbly apologize for any inconvenience caused.

Kindly confirm your full name and surname as well as your email address 

registered on your Wonga account in order for us to view what transpired on your account.

Thank you for your patience.

The Wonga Team. 
CM
Chubby_1 Mush's update29 Mar 2022, 09:25
Reviewer Update
Hi,

My full name is Bongumsa Mkondo

My email address is ***
Wonga
Wonga's reply29 Mar 2022, 09:40
Official
Hi Bongumsa,

Thank you for your response.

Kindly forward a bank statement in order for our finance team

to process the refund.

Thank you for your patience.

The Wonga Team. 
CM
Chubby_1 Mush's update29 Mar 2022, 10:46
Reviewer Update
You guys are just dragging your feet now, surely you can see in your side that you debited me twice and now you are requesting for my statement as if im making up a story, you are really ****ing me off now, check your systems and stop telling me *******
Wonga
Wonga's reply29 Mar 2022, 11:05
Official
Hi Bongumsa,

Thank you for your response.

Unfortunately our finance team requests a bank statement,

we will escalate your query without the bank statement but cannot 

guarantee that the refund will be done.

Thank you for your patience.

The Wonga Team. 
CM
Chubby_1 Mush's update29 Mar 2022, 11:44
Reviewer Update
Please provide me with the email address for your finace department
Wonga
Wonga's reply29 Mar 2022, 11:47
Official
Hi Bongumsa,

Thank you for your response.

You can email them on collections @wonga.co.za

Thank you for your patience.

The Wonga Team. 
CM
Chubby_1 Mush's update29 Mar 2022, 14:20
Reviewer Update
Hi, i have sent my statement hours ago, can you kindly check for me?
Wonga
Wonga's reply29 Mar 2022, 15:02
Official
Hi Bongumsa,

Thank you for your response.

We can confirm that we have received your bank statement

and your query has been escalated to the finance team.

Kindly allow 24-48 working hours for

the payment to reflect.

Thank you for your patience.

The Wonga Team.