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YN
Yanga N

1 reviews | Active since Aug 2021

29 May 2026, 10:58

Refund my money

I made manual payment via the Wonga Portal, now the debit order went through of the same amount, R400 more than the outstanding balance. I want my money back.

0
Replies (7)
YN
Yanga N's update29 May 2026, 12:20
Reviewer Update
Afternoon, I have emailed the PDF to the customer care email. Kindly check on your side
Wonga
Wonga's reply29 May 2026, 12:42
Official
Hi Yanga,

Thank you for the prompt response. 

We are investigating this matter and will provide you with an update as soon as possible.
Wonga
Wonga's reply29 May 2026, 13:28
Official
Hi Yanga,

We have resolved the matter on our side. However, we require one final clarification from you before we can process your refund.

Please check your email and respond at your earliest convenience so that we can finalise this for you.

Kind regards,
Wonga Team
YN
Yanga N's update29 May 2026, 16:28
Reviewer Update
May you kindly send the Entire manual payment refund please. I want my money
Wonga
Wonga's reply29 May 2026, 16:40
Official
Hi Yanga,

We are pleased to confirm that your refund has been approved and should reflect in your account within the next hour.

We apologise for the inconvenience caused and appreciate your patience while we resolved the matter. We hope you have a lovely day ahead.

Kind regards,
Wonga Team


YN
Yanga N's update29 May 2026, 16:41
Reviewer Update
Thank you very much I’ve received the amount back in my account, have yourself a good weekend
Wonga
Wonga's reply01 Jun 2026, 10:09
Official
Hi Yanga,

We're glad we were able to resolve this matter for you and appreciate your patience throughout the process.

We hope you had a wonderful weekend.

Kind regards,
Wonga Team