1 reviews | Active since Dec 2022
Refund me my money
Please refund me my money, I paid my account upfront on the 21st of December via Easy Pay whilst the initial debit order date was the 28th of December, immidietly after processing the payment I sent the collections department and customer service an email with the transaction receipt from Easy Pay. Okay fine, my account got updates and I was able to apply for another urgent loan today, the 30th of December, the moment the amount requested got into my account, the loan that I paid upfront got debited, I dont understand why my account would be debited if I already paid.
I've called customer care several times with no answer and send emails with the attached transaction reciept and statement but non of my calls and emails are being looked into.
Please fix this and refund me my money, or I wont be paying for the loan that I just took. No matter how small the money may be, is valuable to the owner.
We sincerely apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We have reviewed what has transpired on your account and can confirm that we have received your transaction history.
We can confirm that there is a refund due to you,
your account has been escalated to finance team as matter of urgency.
Please allow for the funds to reflect in your account within 24-48 working hours.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We have reviewed what has transpired on your account and can confirm that we have received your transaction history.
We can confirm that there is a refund due to you,
your account has been escalated to finance team as matter of urgency.
Please allow for the funds to reflect in your account within 24-48 working hours.
Thank you for your patience.
The Wonga Team.