GT
Goba T
1 reviews | Active since Mar 2022
04 Apr 2022, 15:08
Refund
My account was debited twice. Got an email saying the matter is resolved but still no refund has been completed. This was about 5 days ago, how come the money still hasn't returned into my bank account?
Helpful (0)
Replies (10)0
Replies (10)
Wonga's replyOfficial
04 Apr 2022, 15:12Hi Goba,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Apr 2022, 15:12
Official
Hi Goba,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
GT
Goba T's updateReviewer Update
04 Apr 2022, 15:17***
GT
Goba T's update04 Apr 2022, 15:17
Reviewer Update
***
Wonga's replyOfficial
04 Apr 2022, 15:26Hi Mr Goba,
We can confirm that your account has been escalated to our finance team.
Kindly allow 24-48 working for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
We can confirm that your account has been escalated to our finance team.
Kindly allow 24-48 working for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Apr 2022, 15:26
Official
Hi Mr Goba,
We can confirm that your account has been escalated to our finance team.
Kindly allow 24-48 working for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
We can confirm that your account has been escalated to our finance team.
Kindly allow 24-48 working for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
GT
Goba T's updateReviewer Update
05 Apr 2022, 09:54I thought the issue was resolved and my money was on it's way back. How come the matter is being escalated now?
GT
Goba T's update05 Apr 2022, 09:54
Reviewer Update
I thought the issue was resolved and my money was on it's way back. How come the matter is being escalated now?
Wonga's replyOfficial
05 Apr 2022, 10:41Hi Goba,
Thank you for your response.
Unfortunately with your previous Hello Peter, we requested your ID number
but we haven't gotten any response.
Thus your query being escalated after you completed our security questions.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Unfortunately with your previous Hello Peter, we requested your ID number
but we haven't gotten any response.
Thus your query being escalated after you completed our security questions.
Thank you for your patience.
The Wonga Team.
Wonga's reply05 Apr 2022, 10:41
Official
Hi Goba,
Thank you for your response.
Unfortunately with your previous Hello Peter, we requested your ID number
but we haven't gotten any response.
Thus your query being escalated after you completed our security questions.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Unfortunately with your previous Hello Peter, we requested your ID number
but we haven't gotten any response.
Thus your query being escalated after you completed our security questions.
Thank you for your patience.
The Wonga Team.
GT
Goba T's updateReviewer Update
05 Apr 2022, 11:07But surely my profile with you guys shows more money was paid than required why not just send the money back to the source then? I provided proof of payment days ago.
GT
Goba T's update05 Apr 2022, 11:07
Reviewer Update
But surely my profile with you guys shows more money was paid than required why not just send the money back to the source then? I provided proof of payment days ago.
GT
Goba T's updateReviewer Update
05 Apr 2022, 12:03The money has reflected. Thank you for your help
GT
Goba T's update05 Apr 2022, 12:03
Reviewer Update
The money has reflected. Thank you for your help
Wonga's replyOfficial
05 Apr 2022, 15:29Hi Mr Goba,
We appreciate the positive feedback.
We are thrilled that we could be of service.
Kindly take the time to rate our level of service.
We hope you have a great day further.
Kind Regards
The Wonga Team.
We appreciate the positive feedback.
We are thrilled that we could be of service.
Kindly take the time to rate our level of service.
We hope you have a great day further.
Kind Regards
The Wonga Team.
Wonga's reply05 Apr 2022, 15:29
Official
Hi Mr Goba,
We appreciate the positive feedback.
We are thrilled that we could be of service.
Kindly take the time to rate our level of service.
We hope you have a great day further.
Kind Regards
The Wonga Team.
We appreciate the positive feedback.
We are thrilled that we could be of service.
Kindly take the time to rate our level of service.
We hope you have a great day further.
Kind Regards
The Wonga Team.
GT
Goba T's updateReviewer Update
05 Apr 2022, 15:38Will do.
GT
Goba T's update05 Apr 2022, 15:38
Reviewer Update
Will do.
Wonga's replyOfficial
05 Apr 2022, 15:39Hi Mr Goba,
Thank you and enjoy the rest of your day.
The Wonga Team.
Thank you and enjoy the rest of your day.
The Wonga Team.
Wonga's reply05 Apr 2022, 15:39
Official
Hi Mr Goba,
Thank you and enjoy the rest of your day.
The Wonga Team.
Thank you and enjoy the rest of your day.
The Wonga Team.