ZS
Zanele S
1 reviews | Active since Mar 2022
04 Mar 2022, 07:43
Refund
Wonga until date had given me the best service. However after I settled my loan they still proceeded to deduct R1067.79 from my account. I have called numerous times and have sent emails to no avail requesting a refund.
Helpful (0)
Replies (9)0
Replies (9)
Wonga's replyOfficial
04 Mar 2022, 08:23Hi Zanele,
We humbly apologize for any inconvenience caused.
Kindly forward the proof of payment to ***
in order for us to escalate your refund to our finance team.
Thank you for your response.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly forward the proof of payment to ***
in order for us to escalate your refund to our finance team.
Thank you for your response.
The Wonga Team.
Wonga's reply04 Mar 2022, 08:23
Official
Hi Zanele,
We humbly apologize for any inconvenience caused.
Kindly forward the proof of payment to ***
in order for us to escalate your refund to our finance team.
Thank you for your response.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly forward the proof of payment to ***
in order for us to escalate your refund to our finance team.
Thank you for your response.
The Wonga Team.
ZS
Zanele S's updateReviewer Update
04 Mar 2022, 08:44I am unable to see where I should send the proof of payment your reply shows "**"
ZS
Zanele S's update04 Mar 2022, 08:44
Reviewer Update
I am unable to see where I should send the proof of payment your reply shows "**"
Wonga's replyOfficial
04 Mar 2022, 09:13Hi Zanele,
Thank you for your response.
We have sent you a test email in order for you to response.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have sent you a test email in order for you to response.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Mar 2022, 09:13
Official
Hi Zanele,
Thank you for your response.
We have sent you a test email in order for you to response.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have sent you a test email in order for you to response.
Thank you for your patience.
The Wonga Team.
ZS
Zanele S's updateReviewer Update
07 Mar 2022, 09:30Hi Wonga
I sent the proof of payment however I have not received any communication as to when I will be refunded. I call to no avail as no one is answering my call.
I sent the proof of payment however I have not received any communication as to when I will be refunded. I call to no avail as no one is answering my call.
ZS
Zanele S's update07 Mar 2022, 09:30
Reviewer Update
Hi Wonga
I sent the proof of payment however I have not received any communication as to when I will be refunded. I call to no avail as no one is answering my call.
I sent the proof of payment however I have not received any communication as to when I will be refunded. I call to no avail as no one is answering my call.
Wonga's replyOfficial
07 Mar 2022, 10:30Hi Zanele,
We humbly apologize for any inconvenience caused.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your refund.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your refund.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Wonga's reply07 Mar 2022, 10:30
Official
Hi Zanele,
We humbly apologize for any inconvenience caused.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your refund.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your refund.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
ZS
Zanele S's updateReviewer Update
10 Mar 2022, 09:08Wonga Team Surely it's not rocket science allocating the funds to my account. Calls are not being answered as to why I have not received my money yet. You guys are proving to be ************* and this is day light *******
ZS
Zanele S's update10 Mar 2022, 09:08
Reviewer Update
Wonga Team Surely it's not rocket science allocating the funds to my account. Calls are not being answered as to why I have not received my money yet. You guys are proving to be ************* and this is day light *******
Wonga's replyOfficial
10 Mar 2022, 11:49Hi Zanele,
Thank you for your response.
We apologize for the delay but we can confirm that the funds is
on it's way to your account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We apologize for the delay but we can confirm that the funds is
on it's way to your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply10 Mar 2022, 11:49
Official
Hi Zanele,
Thank you for your response.
We apologize for the delay but we can confirm that the funds is
on it's way to your account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We apologize for the delay but we can confirm that the funds is
on it's way to your account.
Thank you for your patience.
The Wonga Team.
ZS
Zanele S's updateReviewer Update
11 Mar 2022, 12:51Wonga Team
Thank you for your assistance. The funds have come through.
Thank you for your assistance. The funds have come through.
ZS
Zanele S's update11 Mar 2022, 12:51
Reviewer Update
Wonga Team
Thank you for your assistance. The funds have come through.
Thank you for your assistance. The funds have come through.
Wonga's replyOfficial
11 Mar 2022, 14:19Hi Zanele,
We appreciate the positive feedback.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.
We appreciate the positive feedback.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.
Wonga's reply11 Mar 2022, 14:19
Official
Hi Zanele,
We appreciate the positive feedback.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.
We appreciate the positive feedback.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.