MB
Mbanjwa B
1 reviews | Active since Mar 2019
24 Aug 2022, 19:29
Refund
I made any error paid money to Wonga paid up account on the 18th, upon realising this error I called their call center and they requested a proof of payment of which I did, made a follow up on Monday had to wait for good 15 minutes on the call waiting for the consultant to go through the account never got response as in where or how is the process of refund, later on Wednesday tried to reach out again consultant was very rude and made me wait for 30 minutes and she decided to drop the call on me.😔
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Replies (3)0
Replies (3)
Wonga's replyOfficial
25 Aug 2022, 08:50Hi Mbanjwa,
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates ( The Nimble Group).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a refund should a refund be due to you.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates ( The Nimble Group).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a refund should a refund be due to you.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Aug 2022, 08:50
Official
Hi Mbanjwa,
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates ( The Nimble Group).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a refund should a refund be due to you.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates ( The Nimble Group).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a refund should a refund be due to you.
Thank you for your patience.
The Wonga Team.
MB
Mbanjwa B's updateReviewer Update
25 Aug 2022, 16:05Good evening
I have settled the account with Nimble group, I have paid up letter as a proof but the problem now is that I also paid R2000 to Wonga without knowing that my account has been sent to NIMBLE group therefore that is why I'm requesting a refund.ðŸ˜
I have settled the account with Nimble group, I have paid up letter as a proof but the problem now is that I also paid R2000 to Wonga without knowing that my account has been sent to NIMBLE group therefore that is why I'm requesting a refund.ðŸ˜
MB
Mbanjwa B's update25 Aug 2022, 16:05
Reviewer Update
Good evening
I have settled the account with Nimble group, I have paid up letter as a proof but the problem now is that I also paid R2000 to Wonga without knowing that my account has been sent to NIMBLE group therefore that is why I'm requesting a refund.ðŸ˜
I have settled the account with Nimble group, I have paid up letter as a proof but the problem now is that I also paid R2000 to Wonga without knowing that my account has been sent to NIMBLE group therefore that is why I'm requesting a refund.ðŸ˜
Wonga's replyOfficial
26 Aug 2022, 09:02Hi Mbanjwa,
Thank you for your response.
We can confirm that your payment of R2000.00 was paid over to NBA.
Once your account is in credit with them,
they will be able to assist you with the refund.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your payment of R2000.00 was paid over to NBA.
Once your account is in credit with them,
they will be able to assist you with the refund.
Thank you for your patience.
The Wonga Team.
Wonga's reply26 Aug 2022, 09:02
Official
Hi Mbanjwa,
Thank you for your response.
We can confirm that your payment of R2000.00 was paid over to NBA.
Once your account is in credit with them,
they will be able to assist you with the refund.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your payment of R2000.00 was paid over to NBA.
Once your account is in credit with them,
they will be able to assist you with the refund.
Thank you for your patience.
The Wonga Team.