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Ofentse M

1 reviews | Active since Feb 2019

27 Mar 2025, 08:00

Refund

I paid up the full settlement amount on Tuesday 25 March then you debited about R1500.

Please proceed with the refund for the R1500 difference.

0
Replies (3)
Wonga
Wonga's reply27 Mar 2025, 13:58
Official
Hi  Ofentse 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

We have processed a refund of R1520.05 back into your bank account. Please allow a timeframe of 24-48 hours for the funds to reflect on your side.

Please note that when you make a manual payment or EFT straight into our bank account., you should only make this payment if it is at least 5 days before your original due date. 
This is because it takes 4 days for the bank to cancel our instruction to debit your account.

Thanks,
The Wonga Team
 
OM
Ofentse M's update27 Mar 2025, 14:25
Reviewer Update
The reason I made the EFT on that day is because you have a process of not changing debit order dates and my pay date is now later than my debit order date. You see why your process is stupid and impractical? You're the only service provider that does this.

What annoys me also is that you had no integrity to contact me to advise that you've collected more and you owe me a refund. You just kept quiet which makes me question your ethics.

I've NEVER had a problem paying you and you should see that on my profile
Wonga
Wonga's reply27 Mar 2025, 16:47
Official
Hi Ofentse

We understand your frustration, and we are sorry that this part of service was not beneficial to you.
We will note this as a possible future improvement 

We are hoping that we can be of better service in the future

Thanks 
The Wonga Team