Refund

Someone from your collection agency ADRS called me around the 18th of October and told me I have a 50% discount on my settlement amount. I then setup a debit order for an amount of R1970 to be deducted from my account. I got an email on the 24th of October saying that the amount is now R1986.50 and I then paid the remaining balance of R16.50 on the 25th of October

On the call with ADRS, I asked whether or not the regular repayment of R1681.13 from Wonga would still be deducted and what I should do in that case. I was informed that I could ask for a refund.

Since the 28th of October, multiple emails have been sent from ADRS requesting for this refund with no response from the Wonga team. I've been calling their offices since the 11th of November to try and find out what is happening but I keep getting told the matter has been escalated. You say it takes 2 - 3 business days to process but it has been almost a month now with no solid feedback and no refund.