ED
Elizma D
1 reviews | Active since Sept 2021
03 Apr 2024, 11:00
Refund
I have been a Wonga client for bout a few years and never had any problems with the company service until yesterday...I've made a eft payment and finished paying my loan on the 30th Of April that's Saturday....I've received a sms Sunday from Wonga they received my payment and I can take another loan which I did.but to my surprise when the money reflected in my account yesterday you guys deducted R1529 and im done paying my old loan with you guys...can I just get my refund please because you guys don't answer any phone calls...I'm very disappointed wonga was always my go to of I was in any financial crisis
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Wonga's replyOfficial
03 Apr 2024, 15:33Hi Elizma,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be advised that manual payments need to be made 5 days before your due date as we send the instruction to debit your account 5 days before your due date, payments made close to your due date do not cancel the collection instruction.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be advised that manual payments need to be made 5 days before your due date as we send the instruction to debit your account 5 days before your due date, payments made close to your due date do not cancel the collection instruction.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Wonga's reply03 Apr 2024, 15:33
Official
Hi Elizma,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be advised that manual payments need to be made 5 days before your due date as we send the instruction to debit your account 5 days before your due date, payments made close to your due date do not cancel the collection instruction.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be advised that manual payments need to be made 5 days before your due date as we send the instruction to debit your account 5 days before your due date, payments made close to your due date do not cancel the collection instruction.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team