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Anonymous G

1 reviews | Active since Oct 2019

11 Nov 2024, 09:25

Refrain from doing business with Wonga

I am disappointed to report a negative experience with Wonga's customer service following an incorrect debit from my account. The issue has been ongoing for over two weeks, and despite my repeated efforts to resolve it, I have encountered consistent obstacles.

Each time I reach out, I am met with unhelpful responses and employees who appear unable to provide correct or consistent advice. Communication has been frustratingly slow, and no one has taken clear ownership of my case. The lack of coordination and effective support has only compounded my stress, as this issue involves funds I need urgently.

This experience has left me feeling unheard and frustrated. I hope Wonga addresses its customer service shortcomings, improves training for its employees, and prioritises customer issues with a clear and timely resolution process. If you're considering Wonga, be aware that their customer support may not meet expectations when problems arise.

0
Replies (3)
Wonga
Wonga's reply11 Nov 2024, 09:44
Official
  Hi Lucia 

 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 
 
Please send us a private message confirming your SA ID number with your registered email address so that we can review what happened on your account and revert with feedback.
                                                                                                                                   
  
 Thanks
 The Wonga Team 
 
AG
Anonymous G's update11 Nov 2024, 10:21
Reviewer Update
Thank you for responding, but I must express my continued frustration with your service. I've already reached out multiple times, providing the necessary details and still have not received a satisfactory solution. Your response here, while polite, does not address the underlying issue of poor communication and lack of helpful support.I am tired of repeating the same information and being promised a resolution that never materializes. What I need now is not another request for my details, but direct and effective action to refund my money promptly and provide clear communication moving forward.Please prioritise solving this issue as soon as possible.
Wonga
Wonga's reply11 Nov 2024, 11:39
Official
 Hi Lucia 

We understand your frustration and have noted all the information that you have provided to us about our service. 
We will definitely use that information to improve our service by addressing our customer care team 

We would like to help resolve your query but need you to verify your personal information, so we are able to locate your profile on our systems. 
This is also to ensure that we as a lender protect your personal information.                                                                                                                 
  
 Thanks
 The Wonga Team