MC
Matsibelo C
1 reviews | Active since Mar 2021
23 Jun 2022, 16:25
Reference mistake while paying manually
I can't believe that a team of 2 companies cannot help me sort out a query that I logged so long ago Now I'm being harassed by Blake and Wonga with calls that are never ending but I made a payment ahead of the scheduled date
Please fix this because I really just don't want to be tangled in debts that I should not have
I paid in advance but made a mistake on the reference is that too hard to fix , reverse the money back to my account then so that I can pay again
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Wonga's replyOfficial
24 Jun 2022, 07:55Hi Matsibelo,
We humbly apologize for the inconvenience caused.
We can confirm that your query has been escalated to our finance team
for the payment to be allocated to your account.
Kindly allow 24-48 working hours for the payment to reflect.
Once the payment has updated, will we escalate your account to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that your query has been escalated to our finance team
for the payment to be allocated to your account.
Kindly allow 24-48 working hours for the payment to reflect.
Once the payment has updated, will we escalate your account to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply24 Jun 2022, 07:55
Official
Hi Matsibelo,
We humbly apologize for the inconvenience caused.
We can confirm that your query has been escalated to our finance team
for the payment to be allocated to your account.
Kindly allow 24-48 working hours for the payment to reflect.
Once the payment has updated, will we escalate your account to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that your query has been escalated to our finance team
for the payment to be allocated to your account.
Kindly allow 24-48 working hours for the payment to reflect.
Once the payment has updated, will we escalate your account to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Best regards,