CM
Chichi M
1 reviews | Active since May 2019
14 Apr 2025, 11:22
Really ****ty Service by Wonga
I dont know what to do now,this company wants to dent my already bad credit record. On the 1st April I settled my loan with them. On the 2nd sent it my proof of payment as they told they had technical issues with third party payments(that I have been using with no problems before) I am writing to you on the 14th my account hasnt been allocated and I am getting massages from them about my account being in arrears and interest pilling up. I have been calling non of the agents have aby clue of what to do,I dont know whats the point of a call centre If you wont get answers. Today 14th April I sent another email. What does this company want me to do,it is realy bad what they doing. Being told people who work withmy problem are on leave, why is there only pne person who works wih these quiries especially if they the ones at fault
Helpful (0)
Replies (10)0
Replies (10)
Wonga's replyOfficial
14 Apr 2025, 16:10Hi Chichi
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name and surname and your SA ID number so we may assist further.
Thanks,
The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name and surname and your SA ID number so we may assist further.
Thanks,
The Wonga Team
Wonga's reply14 Apr 2025, 16:10
Official
Hi Chichi
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name and surname and your SA ID number so we may assist further.
Thanks,
The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name and surname and your SA ID number so we may assist further.
Thanks,
The Wonga Team
CM
Chichi M's updateReviewer Update
16 Apr 2025, 08:51I was told my issue will be resolved yesterday yet I'm still getting emails of being late,come on guys.
CM
Chichi M's update16 Apr 2025, 08:51
Reviewer Update
I was told my issue will be resolved yesterday yet I'm still getting emails of being late,come on guys.
Wonga's replyOfficial
16 Apr 2025, 09:59Hi Pamela
We have contacted Ozow and they have assured that they will pay over your payment with 24 hours.
unfortunately, they had some technical issues around the 1st of April that caused an interruption with payments.
We understand it's frustrating and we appreciate your patience in this matter.
Kind Regards
The Wonga Team
We have contacted Ozow and they have assured that they will pay over your payment with 24 hours.
unfortunately, they had some technical issues around the 1st of April that caused an interruption with payments.
We understand it's frustrating and we appreciate your patience in this matter.
Kind Regards
The Wonga Team
Wonga's reply16 Apr 2025, 09:59
Official
Hi Pamela
We have contacted Ozow and they have assured that they will pay over your payment with 24 hours.
unfortunately, they had some technical issues around the 1st of April that caused an interruption with payments.
We understand it's frustrating and we appreciate your patience in this matter.
Kind Regards
The Wonga Team
We have contacted Ozow and they have assured that they will pay over your payment with 24 hours.
unfortunately, they had some technical issues around the 1st of April that caused an interruption with payments.
We understand it's frustrating and we appreciate your patience in this matter.
Kind Regards
The Wonga Team
CM
Chichi M's updateReviewer Update
16 Apr 2025, 10:01Your Wonga Loan has been handed over to Nimble. Please contact us on *** for an affordable payment plan or WhatsApp: https://nimblegroup.co.za/whatsapp ***
What happens with this issue in the mean time,this means I wont be able to be helped again?
What happens with this issue in the mean time,this means I wont be able to be helped again?
CM
Chichi M's update16 Apr 2025, 10:01
Reviewer Update
Your Wonga Loan has been handed over to Nimble. Please contact us on *** for an affordable payment plan or WhatsApp: https://nimblegroup.co.za/whatsapp ***
What happens with this issue in the mean time,this means I wont be able to be helped again?
What happens with this issue in the mean time,this means I wont be able to be helped again?
CM
Chichi M's updateReviewer Update
17 Apr 2025, 10:19Hi
Its been over 24hrs,any feedback? Your collection company is harassing me.
Its been over 24hrs,any feedback? Your collection company is harassing me.
CM
Chichi M's update17 Apr 2025, 10:19
Reviewer Update
Hi
Its been over 24hrs,any feedback? Your collection company is harassing me.
Its been over 24hrs,any feedback? Your collection company is harassing me.
Wonga's replyOfficial
22 Apr 2025, 08:53Hi Pamela
We understand your frustration, please be patient with us while we investigate.
unfortunately, Ozow has not handed over your payment to us yet and our payments team is currently in contact with them about your payment.
We will inform Nimble to pause all collection attempts as we are experiencing technical challenges will allocating your payment. Once your payment allocates your account will be backdated to the date of payment so the late allocation will not affect your trust rating.
Kind Regards
The Wonga Team
We understand your frustration, please be patient with us while we investigate.
unfortunately, Ozow has not handed over your payment to us yet and our payments team is currently in contact with them about your payment.
We will inform Nimble to pause all collection attempts as we are experiencing technical challenges will allocating your payment. Once your payment allocates your account will be backdated to the date of payment so the late allocation will not affect your trust rating.
Kind Regards
The Wonga Team
Wonga's reply22 Apr 2025, 08:53
Official
Hi Pamela
We understand your frustration, please be patient with us while we investigate.
unfortunately, Ozow has not handed over your payment to us yet and our payments team is currently in contact with them about your payment.
We will inform Nimble to pause all collection attempts as we are experiencing technical challenges will allocating your payment. Once your payment allocates your account will be backdated to the date of payment so the late allocation will not affect your trust rating.
Kind Regards
The Wonga Team
We understand your frustration, please be patient with us while we investigate.
unfortunately, Ozow has not handed over your payment to us yet and our payments team is currently in contact with them about your payment.
We will inform Nimble to pause all collection attempts as we are experiencing technical challenges will allocating your payment. Once your payment allocates your account will be backdated to the date of payment so the late allocation will not affect your trust rating.
Kind Regards
The Wonga Team
CM
Chichi M's updateReviewer Update
30 Apr 2025, 12:29Good Day
It is month end now and I still have no update from you guys.
It is month end now and I still have no update from you guys.
CM
Chichi M's update30 Apr 2025, 12:29
Reviewer Update
Good Day
It is month end now and I still have no update from you guys.
It is month end now and I still have no update from you guys.
CM
Chichi M's updateReviewer Update
06 May 2025, 10:31Hi Wonga
Its been a month without my loan being cleared,how long does it take for an investigation? I am not getting any update and I have to call endlessly,can I be helped with this its fustrating really.
Its been a month without my loan being cleared,how long does it take for an investigation? I am not getting any update and I have to call endlessly,can I be helped with this its fustrating really.
CM
Chichi M's update06 May 2025, 10:31
Reviewer Update
Hi Wonga
Its been a month without my loan being cleared,how long does it take for an investigation? I am not getting any update and I have to call endlessly,can I be helped with this its fustrating really.
Its been a month without my loan being cleared,how long does it take for an investigation? I am not getting any update and I have to call endlessly,can I be helped with this its fustrating really.
Wonga's replyOfficial
07 May 2025, 11:34HI Pamela
Thank-you for your patience we have just received feedback from Ozow about your payment and will contact you shortly
Kind Regards
The Wonga Team
Thank-you for your patience we have just received feedback from Ozow about your payment and will contact you shortly
Kind Regards
The Wonga Team
Wonga's reply07 May 2025, 11:34
Official
HI Pamela
Thank-you for your patience we have just received feedback from Ozow about your payment and will contact you shortly
Kind Regards
The Wonga Team
Thank-you for your patience we have just received feedback from Ozow about your payment and will contact you shortly
Kind Regards
The Wonga Team
CM
Chichi M's updateReviewer Update
07 May 2025, 11:37Hi
Thank you for resolving my issue.
Thank you for resolving my issue.
CM
Chichi M's update07 May 2025, 11:37
Reviewer Update
Hi
Thank you for resolving my issue.
Thank you for resolving my issue.