HP
Hendrik P
1 reviews | Active since Dec 2014
08 Jun 2015, 12:09
R8500 repayment every month, now declined
For the past 2 and a half years I have been using Wonga, repaying every month and never missing.<br> <br> Last month they gladly took R8830 of mine, and now when I need to lend again, sorry declined.<br> <br> I contacted the service desk and all I get is a sorry try again. Sorry try again wont pay for the things i need to pay for with the 8000 you wont give me all of a sudden but gladly took out my bank account for the last two years.<br> <br> I want this resovled!!!!!
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Wonga's replyOfficial
08 Jun 2015, 12:39Hello H_Potgieter,
Dear Hendrik,
Thanks for your message. The recent amendments to the National Credit Act has tightened the lending criteria for loan applications, and we now have a more stringent affordability assessment for customers.
The loan application system picks up a range of affordability criteria ranging from personal and household expenses, transport costs, mortgage or rent, outstanding debt etc.
We are more than happy to send you a copy of your bureau file as a courtesy, to weigh up your loan affordability.
Look forward to hearing from you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Hendrik,
Thanks for your message. The recent amendments to the National Credit Act has tightened the lending criteria for loan applications, and we now have a more stringent affordability assessment for customers.
The loan application system picks up a range of affordability criteria ranging from personal and household expenses, transport costs, mortgage or rent, outstanding debt etc.
We are more than happy to send you a copy of your bureau file as a courtesy, to weigh up your loan affordability.
Look forward to hearing from you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Wonga's reply08 Jun 2015, 12:39
Official
Hello H_Potgieter,
Dear Hendrik,
Thanks for your message. The recent amendments to the National Credit Act has tightened the lending criteria for loan applications, and we now have a more stringent affordability assessment for customers.
The loan application system picks up a range of affordability criteria ranging from personal and household expenses, transport costs, mortgage or rent, outstanding debt etc.
We are more than happy to send you a copy of your bureau file as a courtesy, to weigh up your loan affordability.
Look forward to hearing from you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Hendrik,
Thanks for your message. The recent amendments to the National Credit Act has tightened the lending criteria for loan applications, and we now have a more stringent affordability assessment for customers.
The loan application system picks up a range of affordability criteria ranging from personal and household expenses, transport costs, mortgage or rent, outstanding debt etc.
We are more than happy to send you a copy of your bureau file as a courtesy, to weigh up your loan affordability.
Look forward to hearing from you.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)