YN
Yanga N
1 reviews | Active since Aug 2021
30 Jan 2026, 11:34
Quick to Hand Over But No Credit Bureau Update
In less than 3 weeks, they will hand you over. After making full payment and sending Proof of Payment via email at 02:00, there has still not been any response regarding my paid up letter and nothing sent to Credit bureau. I spent the whole 2025 chasing after them to declare my previous loan to be paid up and update my Credit Bureau. This is not how you treat your clients
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
30 Jan 2026, 12:10Hi Yanga,
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that any payment made to the collection agency will be allocated to Wonga once it has reflected in their account. This process may take a few days, depending on whether the payment was made as an immediate or standard payment.
Once the funds have been transferred to Wonga, your account will be updated accordingly, and the relevant credit bureaus will be notified.
Thanks,The Wonga Team
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that any payment made to the collection agency will be allocated to Wonga once it has reflected in their account. This process may take a few days, depending on whether the payment was made as an immediate or standard payment.
Once the funds have been transferred to Wonga, your account will be updated accordingly, and the relevant credit bureaus will be notified.
Thanks,The Wonga Team
Wonga's reply30 Jan 2026, 12:10
Official
Hi Yanga,
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that any payment made to the collection agency will be allocated to Wonga once it has reflected in their account. This process may take a few days, depending on whether the payment was made as an immediate or standard payment.
Once the funds have been transferred to Wonga, your account will be updated accordingly, and the relevant credit bureaus will be notified.
Thanks,The Wonga Team
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please note that any payment made to the collection agency will be allocated to Wonga once it has reflected in their account. This process may take a few days, depending on whether the payment was made as an immediate or standard payment.
Once the funds have been transferred to Wonga, your account will be updated accordingly, and the relevant credit bureaus will be notified.
Thanks,The Wonga Team
YN
Yanga N's updateReviewer Update
30 Jan 2026, 12:12Immediate Payment was made at 02:00 in the morning so it reflected immediately.
YN
Yanga N's update30 Jan 2026, 12:12
Reviewer Update
Immediate Payment was made at 02:00 in the morning so it reflected immediately.
Wonga's replyOfficial
30 Jan 2026, 12:20Hi Yanga,
Thank you for the confirmation.
As mentioned, once the funds have reflected in the collection agency's account the pay over will be completed.
We will advise once we receive payment.
Thanks,The Wonga Team
Thank you for the confirmation.
As mentioned, once the funds have reflected in the collection agency's account the pay over will be completed.
We will advise once we receive payment.
Thanks,The Wonga Team
Wonga's reply30 Jan 2026, 12:20
Official
Hi Yanga,
Thank you for the confirmation.
As mentioned, once the funds have reflected in the collection agency's account the pay over will be completed.
We will advise once we receive payment.
Thanks,The Wonga Team
Thank you for the confirmation.
As mentioned, once the funds have reflected in the collection agency's account the pay over will be completed.
We will advise once we receive payment.
Thanks,The Wonga Team
YN
Yanga N's updateReviewer Update
03 Feb 2026, 12:36 Yesterday you confirmed that you have received payment and today I still have not received a Wonga Paid Up letter nor has the system been updated. Now my FNB account has a negative balance of about that amount. Sort this out on your side as you received this money.
Regards
Regards
YN
Yanga N's update03 Feb 2026, 12:36
Reviewer Update
Yesterday you confirmed that you have received payment and today I still have not received a Wonga Paid Up letter nor has the system been updated. Now my FNB account has a negative balance of about that amount. Sort this out on your side as you received this money.
Regards
Regards
Wonga's replyOfficial
03 Feb 2026, 12:58Hi Yanga,
Please note that there is an outstanding balance on your account due to a debt collection fee as the account was handed over to a collection agency due to the late payment.
Once the balance has been settled, your account will be closed, the bureau updated and a paid-up letter made available for download online.
Thanks,The Wonga Team
Please note that there is an outstanding balance on your account due to a debt collection fee as the account was handed over to a collection agency due to the late payment.
Once the balance has been settled, your account will be closed, the bureau updated and a paid-up letter made available for download online.
Thanks,The Wonga Team
Wonga's reply03 Feb 2026, 12:58
Official
Hi Yanga,
Please note that there is an outstanding balance on your account due to a debt collection fee as the account was handed over to a collection agency due to the late payment.
Once the balance has been settled, your account will be closed, the bureau updated and a paid-up letter made available for download online.
Thanks,The Wonga Team
Please note that there is an outstanding balance on your account due to a debt collection fee as the account was handed over to a collection agency due to the late payment.
Once the balance has been settled, your account will be closed, the bureau updated and a paid-up letter made available for download online.
Thanks,The Wonga Team