Hellopeter
Share Your Experience
GV
Graziano V

1 reviews | Active since Oct 2022

18 Oct 2022, 10:05

Quick to give money not so quick to answer you calls

Impossible to get hold of. I have made payment to my loan but it is not reflecting and I cannot get hold of anyone, whether on email or phone.

0
Replies (3)
Wonga
Wonga's reply18 Oct 2022, 11:57
Official
Hi Graziano, 

We sincerely apologize for the inconvenience caused. 

We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.

Thank you for your payment, 

we can confirm that it can take upto 72 working hours for a manual payment to be allocated.

In the meantime, please forward your proof of payment to ***.

Thank you for your patience.

The Wonga Team. 
Wonga
Wonga's reply18 Oct 2022, 13:19
Official
Hi Grziano, 

Thank you for your response.

Please forward your bank statement to ***, 

using your ID number as the subject.

We'll escalate your account to our finance team 

as a matter of urgency.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply19 Oct 2022, 08:58
Official
Hi Graziano,

Thank you for your response.

We can confirm that we have sent you an email.

We will further liaise with you via our email platform.

Thank you for your patience.

The Wonga Team.