NT
Nellie T
1 reviews | Active since Jun 2019
26 Jul 2022, 09:27
****py Service - Debit Order
I loath bad service with all my being. I sent an email inquiring about the debit order you did after I paid the full amount to you via EFT. Why don’t you respond to emails? Im ****ed off!!!! I want that R800 and odd refunded to my account ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
26 Jul 2022, 12:27Hi Nellie,
We sincerely apologize for the inconvenience caused.
Please forward your proof of payment in order for us to escalate your account
to our finance team as a matter of urgency.
We will further liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please forward your proof of payment in order for us to escalate your account
to our finance team as a matter of urgency.
We will further liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply26 Jul 2022, 12:27
Official
Hi Nellie,
We sincerely apologize for the inconvenience caused.
Please forward your proof of payment in order for us to escalate your account
to our finance team as a matter of urgency.
We will further liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please forward your proof of payment in order for us to escalate your account
to our finance team as a matter of urgency.
We will further liaise with you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
NT
Nellie T's updateReviewer Update
26 Jul 2022, 14:50Where should I send it to?
I don’t want to liaise with you via email as you have a proven track record of not responding to emails hence I took this query here.
I don’t want to liaise with you via email as you have a proven track record of not responding to emails hence I took this query here.
NT
Nellie T's update26 Jul 2022, 14:50
Reviewer Update
Where should I send it to?
I don’t want to liaise with you via email as you have a proven track record of not responding to emails hence I took this query here.
I don’t want to liaise with you via email as you have a proven track record of not responding to emails hence I took this query here.
Wonga's replyOfficial
26 Jul 2022, 16:19Hi Nellie,
Thank you for your response.
We can confirm that your refund has been escalated to our finance team.
Please allows approximately 48 hours for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your refund has been escalated to our finance team.
Please allows approximately 48 hours for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply26 Jul 2022, 16:19
Official
Hi Nellie,
Thank you for your response.
We can confirm that your refund has been escalated to our finance team.
Please allows approximately 48 hours for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your refund has been escalated to our finance team.
Please allows approximately 48 hours for the funds to reflect
in your bank account.
Thank you for your patience.
The Wonga Team.
Best regards,